Blackstone is the world’s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone’s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com . Follow @blackstone on LinkedIn , X (Twitter) , and Instagram .
Role summary : The Investor Services Vice President will oversee LP correspondence, escalation management, onboarding review, operational controls, reporting, and communication across various business units. The role will serve as a central point of coordination across teams, with responsibility for improving operational efficiency, strengthening governance, and ensuring timely follow-up on matters impacting priority LP relationships. The Vice President will partner closely with various teams to ensure consistent communication, strong controls, accurate reporting, and a high-quality investor servicing experience.
Key Responsibilities:
Oversee high-priority and time-sensitive investor service matters across the Blackstone platform, coordinating with business units, internal stakeholders, and leadership to ensure prompt, accurate, and well-communicated resolution.
Review and manage daily investor communications, escalations, outstanding requests, and open items impacting priority LP relationships, ensuring clear ownership, timely follow-up, and consistent service delivery.
Validate and review LP onboarding documentation, operational requirements, internal standards, and applicable SLA expectations across business units to ensure onboarding activities are complete, accurate, and appropriately controlled.
Ensure LP transfer requests are properly validated, processed, and reflected accurately in internal reporting systems, working with relevant teams to resolve discrepancies or outstanding items.
Ensure timely follow-up on open matters, flagging potential risks, delays, or service issues to leadership as appropriate.
Identify recurring issues, process breakdowns, and operational pain points, and recommend practical enhancements to reduce future escalations, improve consistency, and strengthen the overall LP servicing model.
Drive automation opportunities and AI-driven solutions within the team to improve operational efficiency and service quality.
Design, implement, and maintain maker-checker control models.
Analyze operational trends, service metrics, recurring themes, and areas requiring attention or improvement.
Partner with stakeholders to review control gaps, enhance governance practices, support compliance alignment, maintain audit readiness, and promote transparency across investor services processes.
Assist with publishing duties for all LP related correspondence.
Qualifications:
The ideal candidate will possess:
Bachelor’s Degree required, with 10 - 15 years of experience, preferably in Accounting, Finance, Business, or a related field.
Relevant investor services, fund operations, private markets operations, or financial services experience preferred.
Strong understanding of Limited Partner servicing, onboarding, transfers, escalation management, and operational workflows.
Experience coordinating across multiple business units, functions, stakeholders, and locations.
Strong analytical and organizational skills, with the ability to review trends, metrics, and operational performance data.
Demonstrated ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
Detail-oriented, with a strong control mindset and focus on accuracy, governance, and audit readiness.
Ability to build relationships and communicate effectively across multiple levels, functions, and locations.
Experience working with technology teams or internal stakeholders to improve…