We are BLG: Canada’s Law Firm. Our culture is one of vigilance and curiosity, Firm-wide collaboration, unfailing mutual respect and dedication. We pride ourselves on having standout talent and delivering an exceptional client experience.
Nous sommes BLG, vos avocats au Canada. Forts d’une culture alliant vigilance et curiosité, nous travaillons en collaboration à l’échelle du cabinet, animés d’un respect sans faille et d’un dévouement de tous les instants. Nos ressources remarquables et notre expérience client exceptionnelle font notre fierté.
We are a future-minded Firm delivering high-value advice and known for our unwavering commitment to innovation, diversity and inclusion, community involvement and talent development. Learn more about us at www.blg.com .
Résolument tournés vers l’avenir, nous offrons des conseils de grande valeur et nous distinguons par notre engagement indéfectible envers l’innovation, la diversité et l’inclusion, la collectivité et le perfectionnement professionnel. Rendez-vous sur www.blg.com pour en savoir plus sur le cabinet.
Purpose of the Role
The Specialist, CMS Services is a crucial role at BLG in our Matter Lifecycle department. This position is primarily responsible for managing special rate implementation, user provisioning, data entry, and ensuring the quality imports and exports of data from Aderant (our legal practice management system). The Specialist, CMS Services will work closely with various teams to ensure the accuracy and integrity of data throughout the legal matter lifecycle.
Key Responsibilities
Collaborate with billing professionals to implement special rates for clients, ensuring accurate and timely application across matters
Monitor and maintain the special rates database, updating information as required
Conduct regular audits to verify compliance with rate guidelines
Manage user provisioning processes for Aderant (legal practice management system), ensuring timely and accurate setup for new joiners and role changes
Coordinate with the IT department to ensure access controls and security measures are followed
Provide ongoing support and troubleshooting for user access-related issues
Perform accurate and efficient data entry tasks, including matter information, client details, billing rates, and other relevant data into Aderant or other systems as required
Validate and verify data accuracy to maintain data integrity, performing regular audits to identify and rectify any discrepancies
Oversee the import and export of data from Aderant, ensuring integrity, consistency, and adherence to established procedures
Conduct routine quality checks on imported/exported data, addressing any issues promptly
Collaborate with various stakeholders, including Professionals, Finance, and IT, to resolve data-related issues and ensure timely completion of assigned tasks
Maintain effective communication channels to provide updates and gather feedback on process improvements
Provides end user support for Aderant and escalates issues to programmers and others in IT as needed
Working closely with application vendors to log issues/enhancements and follow up to resolution close
Assist in training end-users on data entry procedures and usage of Aderant
Key Competencies
Post Secondary education preferred
3 - 5 years of office experience, including previous experience in area of work
Prior experience working with Aderant or other legal practice management software is highly desirable
Strong attention to detail and ability to work meticulously with data entry and verification tasks
Excellent organizational and time-management skills, with the ability to prioritize and Manage multiple tasks simultaneously
Proficient in using MS Office Suite and data manipulation tools
Knowledge of legal billing processes and familiarity with special rate implementations is a plus
Strong analytical and problem-solving skills
Effective communication and interpersonal skills, with ability to Collaborate across…