Hybrid Working Senior Block Manager / Team Leader
Location: Kent
Salary: Circa £35,000 (+ DOE) + commission for new business which can significantly increase this
Job Type: Full-time, permanent (although are open to potential Block Managers part-time)
Working Hours: Monday – Friday, 9:00am – 5:30pm
Working Arrangements: Office-based during probation, moving to hybrid working thereafter (3 days in the office and 2 days working from home).
The Opportunity
An established and growing independent property business is looking to appoint an experienced Senior Block Manager / Team Leader to support the day-to-day running and continued development of its residential Block Management department. This is an excellent opportunity for an experienced Block Management professional who enjoys a combination of hands-on property management, team leadership and client relationship management.
You'll be joining a smaller, well-established business where you won't simply be overseeing operations from a distance. You'll have the opportunity to remain actively involved in managing your own portfolio of residential developments, while also providing guidance and support to a small team of Property Management professionals.
The role offers a good balance of responsibility and autonomy, with the opportunity to influence departmental processes, support colleagues and contribute to the continued growth of the business.
There is also a commercial element to the position, with opportunities to generate new business and earn additional commission through successful new management instructions.
For someone looking to take the next step in their Block Management career without moving into a purely corporate or senior management position, this could be an excellent opportunity.
Key Responsibilities
Hands-on Block Management
Take responsibility for managing a small portfolio of residential blocks and developments, maintaining strong relationships with freeholders, Residents' Management Companies (RMCs), Right to Manage (RTM) companies and their directors.
Oversee day-to-day property management, including maintenance programmes, major works, service charge budgets, compliance matters and contractor performance.
Attend site visits, directors' meetings and AGMs where required.
Manage leaseholder and resident enquiries, ensuring issues are handled professionally and efficiently.
Ensure agreed actions are followed through and consistently high standards of service are maintained.
Team Leadership & Support
Provide day-to-day leadership, guidance and support to a small Block Management team.
Work closely with Property Managers, Account Managers and the wider business to ensure workloads are managed effectively.
Support colleagues with complex property management matters, client issues and operational challenges.
Encourage good communication, accountability and a collaborative approach across the department.
Help maintain effective processes, accurate records and consistent service standards.
Lead by example, remaining approachable and actively involved in the day-to-day running of the team.
Compliance & Financial Management
Maintain a strong working knowledge of residential leasehold legislation, building safety, health and safety obligations and relevant industry regulations.
Oversee service charge budgeting, expenditure, financial reporting and the effective management of client funds, working alongside the accounts team.
Ensure appropriate compliance procedures are followed across the portfolio.
Monitor contractor performance, maintenance programmes and associated expenditure.
Ensure developments are managed responsibly, with consideration given to risk management and the long-term interests of clients.
Business Development & Growth
Identify opportunities to generate new Block Management instructions and expand the existing portfolio.
Build relationships with prospective clients, freeholders, RMCs and RTM companies.
Prepare management proposals, attend…