We have an excellent opportunity for part-time Hospital Inventory Specialist I positions to join our team at Bloodworks Northwest. Serve as a primary Customer Service Representative to multiple customers while processing orders for blood components. Recommend component substitutions to maximize overall blood inventory utilization. Arrange shipping logistics and transportation in accordance with applicable regulatory guidelines.
Principal responsibilities include, but are not limited to: Hospital Inventory Specialist I:
Consolidate and organize blood components by blood type and expiration Date into a first-in, first-out inventory system to maximize utilization of blood resources.
Receive, prioritize, and expedite emergency and routine blood orders from multiple customers, including but not limited to regional hospitals, resource-sharing customers, and other internal Bloodworks laboratories.
Perform electronic data entry to capture all critical processing steps. Document all critical processing information manually when the computer cannot generate records.
Perform manual entry of required regulatory information into departmental forms in accordance with Bloodworks' Quality Policies and Procedures and Good Manufacturing Practices (GMP).
Maximize utilization of available blood resources by selecting appropriate blood components (based on blood type and expiration dates) to fill customer orders. Communicate to customers, based on established criteria, acceptable product substitutions resulting from inventory limitations.
Serve as a liaison between external customers and Bloodworks medical staff regarding patient care and regulatory issues. Communicate pertinent information and problems pending resolution to the Supervisor and staff person(s) assigned to the next shift.
Inspect for suitability and label routine platelet components with the appropriate ABO/Rh type.
Inspect and electronically accept imported blood components into the Bloodworks inventory.
Operate computer systems relevant to the work performed in the department at this level, including:
BBCS
Rees Centron software
Microsoft Office PC applications
Crystal Reports Viewer (BusinessObjects) software
ETQ Reliance software
BloodHub software
WellSky(Providence System software)
Package blood components for Blood Services Hospitals, out-of-region customers, and Bloodworks satellite laboratories, following appropriate regulatory guidelines for product stability.
Arrange transportation logistics for routine blood deliveries to local, regional, and resource-sharing customers. Recommend the most suitable transportation options for STAT and ad hoc orders to meet customer needs while managing Bloodworks expenses effectively.
Coordinate the distribution of outgoing blood components and samples from the Portland site to a variety of laboratories at the Bloodworks Central facility, donor collection facilities, and other Bloodworks locations and departments.
Support the department's mission by providing exceptional customer service. This is done by demonstrating proficiency in the following areas:
Telephone communication skills, demonstrating a professional attitude
Knowledge and support of other Bloodworks departments
Transferring phone calls
Contacting the Bloodworks Physician On-Call (POC)
Comprehension of Bloodworks blood component return & credit policies
Comprehension of Bloodworks product substitution policies
Understanding of, and diplomacy in, reducing hospital orders when needed
Comprehension of FDA regulations/GMPs for customer inquiries on regulatory issues
Thorough understanding of various transportation options, including schedules and costs
Diplomacy and tact in dealing with challenging customers and situations
Coordinate requests for rare blood units and secondary processing of blood components unavailable on site.
Coordinate and document the follow-up to regulatory look-back notifications (blood product recalls) for blood components issued to regional hospitals,…