Company Description
For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!
Customer Service Assistant
Kalama, WA
Welcome to Steelscape . With a team of 400 strong, our people are our strength. We are a leading west-coast manufacturer of coated and painted metal for the construction industry, providing enduring products, inspiring design options, and superior customer experience – building a foundation of strength, beauty, and performance within our communities. We sit alongside our colleagues at ASC Profiles as part of NS BlueScope Coated Products North America, a joint venture between BlueScope and Nippon Steel.
Primary Purpose
The purpose of this position is to provide support to the Customer Service Department by assisting with customer service representative backup coverage, order entry, generating and updating reports, helping customers with order status updates, following up with other departments on late orders, and managing coil cleanup and quotations.
Primary Duties & Responsibilities
In addition to complying with all safety and environmental policies and contributing to the company’s Zero Harm commitment, the Customer Service Assistant performs the following duties:
Assist in customer service representative backup coverage by being proficient in Steelscape product offerings, capabilities, and operational procedures.
Enter customer orders into order management software according to company policy and procedures, including the order confirmation process.
Generate, update, and load customer reports on a regular basis.
Perform follow-up tasks such as proofreading orders, reviewing held coils, clarifying orders, tracking delayed shipments, and coordinating with internal departments.
Support customer service and account managers by preparing or updating quotes using the web quote system.
Participate in special projects and contribute to process improvement initiatives.
Key Relationships
Lead Customer Service Representative
Customer Service Representative
VP of Sales
Sales Managers
Account Managers
Sales Analysts
Support departments: production planning, operations, purchasing, credit, transport
Quantitative Scope
No direct supervision of employees or vendors
No assigned payroll, budget, or revenue accountability
No authorization to spend company funds
Education & Experience Qualifications
Minimum:
High School diploma or GED
2+ years of customer service or front office experience
Proficient use of office machinery such as copier and scanner
Strong knowledge of Microsoft Word, Excel, and Outlook
Excellent written and verbal communication skills
Ability to multitask, prioritize, and manage time effectively
Team-oriented and highly motivated
Preferred:
Experience using SAP
Skills & Competencies
Ability to maintain composure in stressful situations
Strong multitasking and organizational skills
Sense of urgency and proactive approach
Customer service mindset
Excellent communication abilities
Ability to follow BlueScope safety protocols
Proficiency in Microsoft Office Suite
Salary Range: This position's estimated hourly rate of pay is $20.78 - $28.58. The actual base rate of pay will be dependent on an individual’s skills, qualifications, and experience. This role is eligible for 401k Savings plan, Healthcare (medical, dental and vision), and other generous rewards.
Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory…