POSITION SUMMARY:
Under the supervision of the Program Manager (or other qualified individual) the Associate Case Manager for the sickle cell program is responsible for providing advocacy and case management services to sickle cell patients, improving access to the sickle cell clinic, facilitating access to social service benefits and other internal and external resources, monitoring the patient’s progress, and advocating on behalf of the patient, when she/he is unable to do so for herself/himself. Responsible for documentation in the electronic medical record and complying with all data entry, data integrity, and data tracking requirements for BMC and funding entity’s contract monitoring reports. Participates in Patient Navigation Program Development on the local and national level.
Position: Associate Case Manager, Sickle Cell
Department: Cancer Patient Support Service
Schedule: Full Time
JOB REQUIREMENTS
EDUCATION:
Bachelor’s degree (or equivalent) required. Degree in social work, psychology or related human services field is highly preferred.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
Social Work or degree in Psychology or related field and/or certification as a Research Associate preferred.
EXPERIENCE:
At least 1+ year of relevant experience required; experience in oncology setting preferred.
For Associates degree position requires 3 years relevant experience.
KNOWLEDGE AND SKILLS:
Knowledge of community, social, and health resources, particularly oncology -related resources.
Empathic understanding of ill patients and skilled in performing multicultural needs assessments and developing concrete service plans.
Expertise in establishing working relationships with patients, their family, professionals, and the community, including the ability to collaborate with a multidisciplinary health care team.
Computer competency, inclusive of the ability to access and enter data. Computer proficiency with Microsoft Office Products (Word, Excel, Access, Power Point) a must.
Ability to work in a fast paced environment, inclusive of organizational skills, critical thinking, and problem solving abilities.
Effective verbal, written, and interpersonal communication skills to facilitate interactions with various members of the health care team, patients, and their families.
Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served, is preferred.
Demonstrated flexibility with client’s priorities, evolving needs, and goals.
Sensitivity to ethnic, cultural, gender, and sexual orientation diversity; values; beliefs; and behaviors.
Demonstrated critical thinking and problem solving ability.
ESSENTIAL RESPONSIBILITIES / DUTIES:
1) Clinical Responsibilities/Assessment:
Reviews medical information and coordinates with the medical team to understand each patient’s care plan, unique needs and barriers to care.
Provides advocacy and case management services for sickle cell patients (medical and social case management) under the supervision and direction of the Program Manager (or other qualified individual).
Assesses patient and family to ascertain those emotional and social problems, and identifies barriers to care, and formulates plan
Empowers patients by linking them to a broad range of services, including, but not limited to, support services, social work, financial assistance, child-care, housing, food, financial entitlements, clothing, transportation food pantries, and appropriate community resources.
Works with clinical staff to ensure the patient and family understand all preparations required for procedures.
Proficient in extracting pertinent information from patients and appropriately reports patient symptoms or problems to clinical staff in a timely fashion
Review Epic registry reports prior to each patient’s clinic visit
2) Addressing Needs
Works to improve access to primary care and subspecialty providers; assist with appointment support and coordination as needed
Provides education and…