POSITION SUMMARY :
The MVPP Engagement Specialist will play a crucial role in engaging identified multi-visit patients within BMC’s Emergency Department. This role will bring skills in patient engagement to build positive relationships, identify goals, and execute plans with the MVPP patient population. The Engagement Specialist should have a passion for working with patients affected by chronic homelessness, substance use disorders, and severe and persistent mental illness. This role requires practicing non-judgmental patient centered care and cultural humility in order to engage an impacted patient population who is often marginalized within the healthcare system.
As part of the Population Health Department’s Multi Visit Patient Program, this role will report to the Senior Manager of Behavioral Health, Population Health and work closely with the MVPP Clinical Manager. Work will be completed within the Emergency Department setting and require close collaboration with ED staff during non-traditional hours (typically overnight/second shift), with some flexibility in days of the week worked depending on department needs and coverage schedule.
Position : Engagement Specialist
Department : PHS Administration
Schedule : Part Time (Evening)
ESSENTIAL RESPONSIBILITIES / DUTIES:
Engage MVPP patients being seen in the BMC ED utilizing tracking/reporting tools within EPIC as well as rounding in the ED and waiting room
Build rapport, trust and positive relationships with MVPP patients through collaborative and patient-centered approaches
Utilizing approaches such as motivational interviewing and coaching, engage patients in identifying unmet needs and care goals
Execute care management goals identified by patient and MVPP team such as getting ROIs signed, shelter referrals, housing paperwork, that can be accomplished during overnight hours
Complete timely and through documentation of all patient encounters using template notes within EPIC
Write thorough “end of shift reports” about patient encounters for MVPP Clinical Manager and MVPP interns working daytime hours
Coordinate with overnight ED staff including providers, nurses, and social workers to support MVPP patients, advocating for unique needs of multi-visit patient population when indicated
Escalate concerns regarding unmet patient population needs and ED workflows to MVPP Clinical Manager and Senior Manager of Behavioral Health, Population Health.
Act as a representative for the Multi Visit Patient Program during overnight hours in the ED
Comply with all data entry, data integrity, and data tracking requirements for BMC
Must adhere to all of BMC’s RESPECT behavioral standards.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)
JOB REQUIREMENTS
EDUCATION:
HS Diploma (or equivalent) required. Associate or bachelor’s degree in social work, psychology or related human services field is highly preferred.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED :
License in relevant behavioral health discipline preferred but not required, such as CHW, CARC, LADC, etc.
EXPERIENCE:
At least two years of experience working in social services or healthcare setting preferred.
Personal lived experience with addiction, mental illness, and/or homelessness is valued in this program, but not required.
Prior experience working with individuals experiencing chronic homelessness preferred
Prior experience working with individuals impacted by substance use disorders and/or severe and persistent mental illness preferred
Prior experience working in emergency services setting preferred
KNOWLEDGE AND SKILLS:
Knowledge of community resources and healthcare systems commonly used by the patient population. Preference for individual with knowledge of Boston area resources specifically.
Basic knowledge of common…