Application Deadline:
11/20/2026
Address:
250 Yonge Street
Job Family Group:
Technology
Why Join the Lending Business Technology Team?
The Lending Business Technology team partners across the organization to support the lending transformation journey through reliable, simplified and forward-looking technology solutions. The team works closely with business and transformation partners to support the ongoing evolution of commercial lending processes and platforms.
The Testing & Support Enablement team plays an important role in that mission by supporting user acceptance testing and providing frontline support for Commercial Lending systems. The team manages user inquiries, supports system changes and helps ensure enhancements and releases are successfully tested and implemented.
Job Overview
The Senior Analyst, Lending Business Technology & Support Enablement is responsible for supporting the successful testing, implementation and ongoing use of Commercial Lending technology solutions.
This role will serve as a key liaison between Commercial Banking business users, Product Owners, Technology Business Analysts, Technology partners and testing teams throughout the lifecycle of system enhancements and releases.
The Senior Analyst will develop and execute comprehensive UAT scenarios, identify and document defects, support defect resolution and regression testing, and help assess release readiness. In addition, the role provides frontline support for Commercial Lending system users by researching inquiries, troubleshooting issues, coordinating with subject matter experts and technology partners, and ensuring questions are appropriately resolved or escalated.
The ideal candidate combines strong knowledge of Commercial Lending processes with analytical thinking, attention to detail, customer service and the ability to independently investigate and resolve complex issues.
Key Responsibilities:
User Acceptance Testing & Release Support
Support UAT activities for Commercial Lending system enhancements, projects and releases.
Review business requirements, acceptance criteria and solution documentation to understand expected system functionality.
Translate business and system requirements into thorough, business-focused UAT test scenarios and test cases .
Execute assigned test cases and maintain complete and accurate testing evidence.
Identify, document and communicate defects, unexpected system behavior and potential requirement gaps.
Partner with Product Owners, Technology Business Analysts, developers and testing partners to investigate defects and clarify expected functionality.
Perform defect retesting and regression testing to validate solutions prior to implementation.
Communicate testing progress, dependencies, blockers and emerging risks in a timely manner.
Participate in requirements reviews as required, test planning, defect discussions and release-readiness activities.
Frontline Business & System Support
Provide timely and professional support to Commercial Lending system users.
Monitor and respond to assigned inquiries received through established support channels.
Research system functionality, business processes and known issues to determine appropriate solutions.
Troubleshoot user-reported issues and distinguish between questions, process issues, potential defects and enhancement opportunities.
Collaborate with teammates, Product Owners, Technology partners and subject matter experts to resolve more complex inquiries.
Clearly communicate findings, resolutions, workarounds and next steps to business users.
Escalate unresolved or higher-risk issues through appropriate channels.
Identify recurring questions and support trends and help develop reusable guidance and knowledge resources.
Promote knowledge sharing across the team to continually strengthen support capabilities.
Relationship Management & Collaboration
Develop effective working relationships across Lending Business Technology, Commercial Banking and…