Application Deadline:
11/05/2026
Address:
33 Dundas Street West
Job Family Group:
Customer Solutions
Let’s get to know each other. We’ll go first.
BMO is a top 10 bank in North America supporting more than 13 million clients. Our services include personal and commercial banking, global markets, wealth management, and investment banking. We got our start in 1817, and we're driven by our purpose: To Boldly Grow the Good in business and life.
Our UX Org is 100+ strong, but our Experience Principles keep us aligned: earn trust with every interaction; meet them today, build for tomorrow; push beyond the expected; and leave no one behind.
If you’re ambitious, curious, creative, and eager to make an impact, you should consider BMO as a place to grow.
What does it mean to be a Senior Content Designer at BMO?
As a Senior Content Designer at BMO, you bring exceptional writing craft and strategic content thinking to the table. You’re a collaborator at heart, partnering with Product Design and UX Research to shape smart, holistic solutions you all believe in.
You turn complex information and customer problems into experiences that feel simple, clear and human. You don’t just write the words that go into an experience. You help define the experience itself: what we communicate, when we communicate it, how information is structured and what customers need to know to confidently move forward.
Your work is informed by research, analytics and customer needs, and you communicate your rationale so everyone understands the “why.” You’re comfortable challenging a brief, exploring multiple solutions and using evidence to recommend the strongest direction.
You think beyond individual screens and features, creating content patterns and approaches that can scale across journeys and systems. You communicate openly with Product, Design, Research, Development and business partners so everyone understands how content contributes to the overall experience.
You roll up your sleeves, but you also help elevate the team by offering feedback, developing content standards and patterns, mentoring other designers, and supporting hiring and onboarding. You’re a writer, a designer, a strategist, a connector and an advocate for making complex experiences genuinely better for customers and the business.
About The Role
We’re seeking a Senior Content Designer to join our team, reporting to the Senior Manager of UX and working alongside a team of product designers, content designers, and researchers. This role is critical to the Branch Modernization team.
What You’ll Do
Show up as a strong Content Design and UX voice in cross-functional standups, UX kickoffs and sprint planning, advocating for clear, inclusive and customer-centred experiences.
Own the content experience for complex features and end-to-end journeys , partnering with Product Design, UX Research, Product and Development to help shape strategy, feature definition, scope and what success looks like.
Turn complex information and requirements into clear, intuitive experiences , determining what customers need to know, how information should be structured and when it should be communicated.
Challenge the brief when necessary and systematically explore solutions , using customer needs, business objectives and evidence to develop and recommend differentiated content approaches.
Partner closely with Product Designers to influence information hierarchy, interactions, page and screen structure, flows and the overall experience, rather than treating content as a final layer applied to an existing design.
Create and evolve reusable content patterns, guidelines and standards that solve immediate customer problems while helping experiences work consistently across products, journeys and systems.
Leverage AI tooling and integrations thoughtfully to accelerate exploration, analysis and content production while maintaining a high bar for accuracy, customer understanding, accessibility, brand voice and human judgment.
Work…