Benefits Analyst Temp
The Benefits Analyst is responsible for the day-to-day administration of Bob’s Discount Furniture’s employee benefits and retirement programs. This highly visible, fast-paced role requires exceptional attention to detail, strong organizational and time management skills, and the ability to provide outstanding customer service while managing multiple priorities.
As a key member of the Benefits team, the Benefits Analyst partners with internal stakeholders, employees, and external vendors to ensure the accurate and timely administration of benefit programs and communications. This role serves as the primary point of contact for employee benefit inquiries received through email, voicemail, Workday Help Cases, and other communication channels.
In addition to employee support, the Benefits Analyst is responsible for processing benefit billing and self-bills, assisting with compliance activities, supporting annual Open Enrollment, conducting employee benefit meetings, and ensuring the overall accuracy and integrity of benefit data and processes.
What You’ll Bring to Bob’s
At Bob’s Discount Furniture, we value the unique skills and experiences each team member brings. We believe that the sum of the whole is better than the sum of the one. Success in this role requires a combination of technical expertise, analytical thinking, exceptional customer service, problem-solving abilities, behavioral and leadership skills, highly organized, and the ability to thrive in a dynamic fast-paced, high-volume environment while maintaining accuracy and efficiency.
Key Responsibilities
Serve as the first point of contact for employee or Human Resource’s benefit inquiries via email, voicemail, and Workday Help Cases, providing timely, accurate, and professional customer service.
Administer Bob's employee benefit and retirement programs, ensuring accurate enrollment and eligibility processing.
Process and reconcile monthly benefit billing, including self-billed plans, ensuring timely and accurate payments.
Partners with benefit vendors to resolve eligibility, enrollment, billing, file feed, and claims-related issues while ensuring a positive employee experience.
Maintain accurate benefit records and employee data within Workday and other benefit administration systems.
Support compliance with ERISA, HIPAA, COBRA, ACA, and other applicable federal and state regulations.
Assist with Annual Open Enrollment planning, testing, communications, employee education, and system validation.
Conduct new hire and employee benefit meetings, presentations, and educational sessions.
Create and distribute employee benefit communications, guides, and educational materials.
Research and resolve complex benefit issues while exercising sound judgment and attention to detail.
Analyze benefit data, identify trends, and recommend process improvements to increase efficiency and enhance employee experience.
Collaborate with Human Resources Business Partners, Payroll, vendors, and other internal business partners to ensure seamless benefit administration and member experience.
Maintain strict confidentiality while handling sensitive employee and company information.
Participate in special projects and perform other duties as assigned.
Able to organize and prioritize your daily responsibilities in an efficient manner while still staying on track to complete all activities within their respective deadlines.
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Benefits administration and compliance
Customer service and employee support
Analytical and problem-solving skills
Process improvement and critical thinking
Vendor and stakeholder coordination
Data accuracy and reporting
Project, organization, and time management
Written and verbal communication skills
Collaboration and teamwork
Adaptability in a fast-paced environment
Who We Are
At Bob’s, we have fun, we love what we do, and we’re growing…