Position
Customer Quality Engineer (Industrial Solutions)
Location
Hendersonville, NC
About Us
BorgWarner has nearly a 100-year legacy of innovation, delivering advanced mobility solutions worldwide. We’re now expanding into the high-growth data center market, providing advanced power generation systems for AI-driven data centers and microgrid applications. This growth builds our expertise in turbocharging, thermal management, power electronics, and advanced controls - reflecting our commitment to development, sustainability, and real-world impact. We are a company of innovators and independent thinkers that bring together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.
Our Culture
We believe the health and safety of our employees are a top priority. We care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.
Career Opportunities
We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!
For a listing of openings in the Hendersonville area please visit: BorgWarner Openings
Pay & Benefits
All positions start at an above market pay rate for that position. Benefits are also above market and include the following for all full-time employees:
Day 1 Medical Coverage with potential of no monthly premium
Onsite Health Clinic for employees and dependents (age 14 and over) with potential of no cost
Dental, Vision, Life, AD&D, and Disability Coverage
Tuition Reimbursement Program after 18 months
Retirement Savings Plan (401k) with a matching program
Company paid holidays and vacation starting Day 1
Competitive annual incentive program tied to business results
Job Purpose
We’re building a brand-new state-of-the-art facility dedicated to creating power generation systems for data centers and microgrid applications. This new hub will be at the heart of BorgWarner’s latest growth initiative, bringing together engineering, innovation, and technology in one dynamic space. Be part of a team that’s shaping the future of sustainable power and driving breakthrough solutions from day one. To learn more about BorgWarner's Industrial Solutions business, please visit: BorgWarner Industrial Solutions .
The Customer Quality Engineer serves as the primary point of contact for all customer quality concerns, complaints, and quality-related communications at the manufacturing facility. This position is responsible for ensuring timely and effective resolution of customer-reported issues through structured problem-solving methodologies, data analysis, root cause investigation, and corrective action implementation. The Customer Quality Engineer acts as the voice of the customer within the organization, working closely with cross-functional teams to ensure customer requirements are understood, communicated, and consistently achieved.
In addition, the Customer Quality Engineer drives continuous improvement initiatives by partnering with Engineering, Manufacturing, Supply Chain, and Quality teams to identify and eliminate sources of defects, improve process capability, and enhance product quality. The role is responsible for managing customer complaint investigations, leading 8D responses and corrective actions, monitoring quality performance metrics, and developing sustainable solutions that improve customer satisfaction and operational performance.
Key Responsibilities
Serve as the primary point of contact for all customer quality concerns, complaints, and requests.
Manage customer complaint investigations…