- Where
- Gurugram, India · London, UK
- Level
- Senior
Locations : Gurgaon | London
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
BCG’s internal functions are the foundation of how our firm operates— representing thousands of professionals and hundreds of millions in investment that enable BCG to deliver exceptional client impact at global scale. As the firm continues to grow and technology changes rapidly, our internal operations face an extraordinary opportunity: to continue to evolve to an even more scalable, technology-enabled, global organization.
Our Operational Innovations (OI) team is at the center of this transformation. We are trusted partners to our functions and firm leadership for driving this ambitious change agenda. We enable step-change improvement in the effectiveness and efficiency of the firm by accelerating high-priority initiatives sponsored by the Operations Leadership Team and/or our Operating Committee. From technology & AI deployments to end-to-end process redesign, we partner with functional and geographic leaders to re-architect how the firm operates — faster, smarter, and more connected than ever before.
We don’t just manage change — we partner with the business to make it happen. Our team helps shape and accelerate BCG’s most strategic initiatives, providing hands-on executional leadership and deep expertise in transformation, digital enablement, and change management. We enable functions to scale effectively, improve performance, and unlock new sources of value through data, automation, and forward-thinking design.
Key Activities and Responsibilities include:
In partnership with initiative owners and OI Project Managers, provide content support, research, expertise, analyses, or documentation to support project management and accelerate various functional or geographic improvement initiatives. Project emphasis to include operational improvement projects, and often the digital delivery of operational improvements, digital collaboration, and/or digital employee services.
Support development of deliverables, ensuring highest potential for value delivery. Deliverables could include business improvement plans, process design, effective communication & engagement plans, implementation plans or supporting analyses for any of these. Expectation that analysts can distil key insights from analyses to presentation formats
Work with line owners and OI team members to identify potential investments and/or process improvements to accelerate BCG’s digital and operational development. Assist in defining end-state processes and organizational models, as well as the path to achieve those end states.
Work with Program Managers and Change Managers/Leads to support on the ground implementation of Change initiatives including enabling impacted users, embedding behavioral change and doing change impact analysis.
Work with Program Managers and Change Managers/Leads translate project objectives and change needs into concrete employee communications, engagement actions and campaigns using a range of channels and media.
Track project success and progress, working with project managers to ensure projects remain on…