Citadel Healthcare Management (PVT) LTD. provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines.
Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization’s ongoing success.
We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated.
At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds—regardless of gender, ethnicity, age, religion, lifestyle, or disability—and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.
As IT Support Executive - of CHM you will be liable to perform the following job duties:
Technical support Troubleshoot and resolve hardware and software issues for PC and Mac users
Provide first-tier support for audio/visual issues and global meetings
Upgrade and manage systems to ensure optimal performance
Handle computer upgrades, migrations, and terminations
Customer service Assist users with IT-related problems and technical support
Respond to service requests, repairs, and support inquiries
Provide VIP support for executives and board members
Ticket management Manage and prioritize support tickets using a tracking system
Maintain the ticket queue and team communication channels
System administration Implement business and productivity software
Maintain and back up security databases
Create and maintain IT documentation and SOPs
Asset management Configure laptops for new hires
Process returned assets for reuse or e-waste
Track loaner systems using asset management tools
Document technical processes, upgrades, and decisions
Requirements and skills
Required Minimum 2 years of experience in an IT support environment
Experience with ticket management systems
Basic knowledge of macOS, iOS, Android, Windows, and networking fundamentals
Familiarity with Microsoft 365, Google Workspace, and AV troubleshooting
Excellent written and verbal communication skills
Strong customer service and problem-solving abilities
Availability for after-hours or weekend support
High professionalism and commitment to data security
Preferred Strong passion for troubleshooting and problem-solving
Attention to detail and IT documentation management
Experience managing asset inventory
Understanding of standardization and best practices
Strong English communication and business writing skills
Ability to work in ambiguous situations
Experience providing VIP executive support
Ability to handle sensitive information confidentially
Education and experience
Education Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
Work experience At least 2 years in an IT support role
Hands-on experience with hardware/software troubleshooting and service requests
Benefits
Provident Fund
Leave Encashment
Gratuity
Health Insurance
Inflation Bonus
Housing Allowance
Patient seen Bonus
Eid Bonus
Salary:
60,000PKR - 80,000PKR