Company: Gerber Collision & Glass
Great Teams Don’t Happen by Accident
Built with Intent. Driven by YOU.
At the Gerber Collision & Glass , our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.
Ready to grow with a team that’s built for your success? Apply today.
Our Commitment:
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
Job Description:
Job Summary
The Director, Learning & Workforce Capability reports to the Vice President, Talent & Workforce Capability and leads Boyd's enterprise approach to building role capability and workforce readiness, with a significant focus on frontline and field-based employees. This leader is responsible for developing and executing a scalable, role-based learning and workforce capability strategy that enables employees to onboard effectively, build the knowledge and skills required for their roles, demonstrate readiness, and continue developing throughout their careers. The Director leads learning design, curriculum development, learning programs, learning technology and learning operations, partnering closely with Operations, Operations Excellence, Talent Management, Technician Development, Safety, Commercial and other business and functional leaders to translate business requirements, functional expertise and operational expertise into practical, scalable learning experiences that improve employee readiness, consistency and business performance.
Key Job Responsibilities
Workforce Capability Strategy & Learning Architecture: Lead Boyd's enterprise learning and workforce capability strategy, establishing and continuously evolving a scalable, role-based approach that enables frontline and field employees to onboard effectively, build required knowledge and skills, demonstrate role readiness, and continue developing throughout their careers.
Learning Design & Curriculum Development: Lead the design and development of role-based learning pathways and curricula that translate business requirements, operational standards and subject-matter expertise into effective digital, video, leader-led, hands-on and on-the-job learning experiences. Establish instructional design and curriculum standards that enable consistent, high-quality learning across the organization.
Learning Programs, Technology & Operations: Lead learning programs, technology and operations, including workforce onboarding, learning platforms and technology, learning governance, assignments and tracking, compliance, reporting and analytics. Continuously evaluate new technologies and delivery approaches that improve accessibility, scalability, employee experience and learning effectiveness.
Business Partnership & Capability Deployment: Partner with Operations, Operations Excellence, Talent Management, Technician Development, Safety, Commercial and other business and functional leaders to identify and prioritize workforce capability needs and translate them into learning and development solutions that improve employee readiness, consistency and business performance.
Learning Effectiveness & Continuous Improvement: Establish approaches for measuring learning effectiveness and workforce readiness, connecting learning investments to employee capability and relevant business outcomes including productivity, quality, customer experience, safety and employee performance. Use insights and feedback to continuously improve learning programs and experiences.
Team Leadership & Capability Building: Build and lead a high-performing Learning & Workforce Capability…