We are seeking a highly skilled and experienced Senior ServiceNow Developer Analyst to lead the design, development, and optimization of our ServiceNow platform. This role is responsible for driving platform enhancements, delivering scalable solutions, and partnering with business stakeholders to maximize the value of ServiceNow across the organization.
In this role, you will serve as a technical expert, translating business requirements into innovative applications and workflows. This individual will play a key role in maintaining platform integrity, implementing best practices, and collaborating with other teams while ensuring alignment with enterprise IT strategy.
Applicants must be currently authorized to work in the United States on a full-time basis. We are not offering sponsorship to applicants for employment visa status.
Position is On Site in one of the listed locations.
MAJOR RESPONSIBILITIES & DUTIES:
Serves as a subject matter expert to the ServiceNow platform team responsible for analysis, design, development, and implementation of modules and applications on ServiceNow.
Receives technical requests from leadership, end users, or business departments. Assists manager with evaluating requests for feasibility and prioritizing business needs.
Responsible for managing the Agile development process for the ServiceNow team, to include defining Agile roles, providing guidance to define level of effort for development, and communicating development expectations as needed.
Identifies, documents, assigns, and properly communicates sprint work, testing, release schedules, and updates.
Leads and manages ServiceNow updates and upgrades to include new feature implementations. Ensures proper road mapping and testing have been completed prior to release.
Works with internal and external technical teams to ensure outcomes are delivered on time and within scope, budget, and quality expectations.
Continually drives for operational improvements and efficiencies.
Defines programming standards for the team and provides guidance on ServiceNow platform coding best practices.
Leads the analysis process to leverage the ServiceNow tool, to create solutions for business technical challenges, and fully leverage tool capabilities.
Proactively performs detailed analysis to identify areas of improvement with Boys Town technical processes and look for opportunity to fully integrate ServiceNow functions.
Identifies ServiceNow reliability and performance improvements; adjusts and optimizes the production systems to improve customer experience.
Collaborates with other internal IT departments to provide technical expertise and support for key technical initiatives.
Works closely with team members and stakeholders to determine business need scope, configure, test, document, and deploy changes to the environment, while ensuring the system remains healthy and functions efficiently.
Tracks, prioritizes, and implements integration requests and bug fixes, leveraging formal release and change management processes. On-call duties are included as part of this position.
Configures, develops, implements, and maintains multiple ServiceNow modules including, Incident Management, Problem Management, Change Management, Knowledge Management, Request Management, Service Catalog, Custom Business Applications, and Service Portal.
Partners with leadership to socialize architecture and development best practices within ServiceNow across a shared environment.
Configures ServiceNow applications, including creating workflows, writing JavaScript, optimizing the UI, and managing groups and roles to meet user requirements.
Maintains in-depth technical and functional knowledge applicable to the ServiceNow platform. Provides training, consultation, and development opportunities for team members.
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to prioritize and execute tasks in a high-pressure, team-oriented, collaborative environment and to meet deadlines and multi-task while…