Job Family Group:
Sales Group
Job Description:
Lead bp’s strategic motorway account portfolio across fuels and EV, with initial responsibility for mobilising and delivering the Roadchef partner agreement across fuels, EV and WBC.
This is a high-profile opportunity to lead bp’s commercial relationships with strategic motorway network customers at a pivotal point in the evolution of mobility. The Motorway Key Account & Optimisation Manager is the day-to-day commercial owner for designated motorway accounts, providing a coherent customer interface across bp. The role will lead the mobilisation and performance of integrated fuels, EV and WBC arrangements.
Operating within approved strategy, decision rights and agreed decision parameters, the role will turn intricate agreements into strong customer, operational and commercial outcomes. This will be achieved through account leadership, partner mobilisation, governance, cross-functional delivery and performance improvement.
The initial priority will be to mobilise and optimise the Roadchef dealer agreements, beginning with fuel and WBC, followed by EV set-up and ongoing operations. The role offers the opportunity to shape a strategically important partnership across multiple products and sites, balancing contractual delivery with customer experience, network performance and long-term commercial value. Over time, the portfolio will evolve to include other motorway dealer partners.
What you will be accountable for:
Strategic account leadership
Be responsible for the day-to-day commercial relationship and account performance for designated motorway operators, acting as the primary commercial contact across fuels, EV and WBC.
Handle the mobilisation of Roadchef as a new dealer partner, including the account strategy, collaborator map, engagement plan, governance framework and integrated delivery priorities.
Lead account performance reviews and drive agreed commercial outcomes against contractual commitments.
Lead bp’s account delivery as Roadchef takes ownership of fuel and rolls out WBC, ensuring continuity of service and agreed commercial and operational outcomes.
~60% of the role will focus on EV network deployment and operations, providing coordinated oversight of delivery and performance.
Act as the voice of the customer within bp and the voice of bp with customers to improve alignment and delivery.
Build trusted relationships across operational, commercial and executive customers, while representing bp’s priorities and protecting long-term value.
EV agreement and performance delivery
Handle the commercial performance and delivery of bp’s motorway EV agreements, with immediate focus on mobilising and sustaining the Roadchef agreement.
Establish and lead the performance management, governance and issue resolution arrangements for each EV agreement.
Ensure bp fulfils its contractual obligations, coordinating teams responsible for operations, maintenance, customer service, data, reporting and service-level delivery.
Drive timely resolution of performance risks, delivery gaps and customer issues. Establish clear ownership and raise material contractual, financial or policy exceptions through agreed governance.
Run commercial performance in line with agreed commercial mechanisms, working with finance, pricing, analytics and legal teams.
EV demand, performance and network optimisation
Drive EV utilisation and demand growth, working with marketing, the fuel card team and operations to optimise charging revenue and customer experience.
Maintain a site-level view of charger availability, utilisation, operational performance, customer experience and commercial outcomes.
Turn data and customer insight into actions that improve demand, availability, site visibility, customer experience, revenue and commercial performance.
Supervise and support fuel quality, HSSE, operational, customer service, loyalty and bp brand standards.
Governance and delivery
Ensure compliance with contractual obligations…