An exciting new restaurant opening soon in Napa is looking for a highly service-driven Assistant General Manager to join the team! Centered around an expertly curated global wine program, the concept aims to become the go-to Wine Country dining destination – with a hyper-seasonal menu to complement the wine list, and an elevated, approachable space that invites guests from all walks of life to come and sip, savor, and enjoy for as long as they’d like.
The ideal AGM is a polished, passionate hospitality leader with a strong foundation in chef-driven, upscale or fine dining restaurant concepts (preferably a mix of both), who can help grow and mentor a strong, cohesive team in collaboration with the GM and a highly influential ownership team. This role will be responsible for supporting the GM in spearheading the opening, leading/training the team, and upholding Michelin-caliber service standards while remaining committed to the relaxed, unpretentious overall vision for the concept. Previous experience with P&L, forecasting, inventory, and COGs would be a big plus, and a high level of emotional intelligence and strong interpersonal skills are essential. Rare opportunity to be part of a very exciting opening!
Assistant General Manager Responsibilities:
Support the GM in overseeing all aspects of the operation within the restaurant – including but not limited to pre- and post-opening, staffing, inventory management, quality control, and service standards
Provide consistent execution and exemplary service to guests at all times
Direct the FOH team to ensure all opening, mid, and closing procedures are followed
Foster a positive work environment and ensure adherence to company policies and procedures
Maintain cleanliness and organization of the restaurant
Ensure Michelin-caliber guest experience in all areas
Assist the GM with recruiting, interviewing, hiring, and retaining a successful team
Train, coach, and mentor all team members
Ensure completion of food safety checklists and compliance with health, safety, and sanitation regulations, conducting regular inspections and implementing corrective actions as needed
Solve any guest issues in a timely and appropriate manner
Develop positive relationships with guests to build and maintain guest retention
Assist in maintaining and managing food cost and troubleshooting any issues that may arise
Assist in managing P&L, forecasting, COGs, and inventory control
Work closely with the General Manager to achieve business goals, contribute to strategic planning, and drive overall success of the restaurant
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements
Assistant General Manager Requirements:
3-5+ years of progressive management experience in an upscale or fine-dining restaurant concept is required; i.e. Restaurant Assistant General Manager (AGM), Service Director, Senior Manager, Restaurant Manager, Food & Beverage Manager, Dining Room Manager, FOH Manager, Hospitality Manager, or comparable title
Strong service pedigree; any Michelin, Forbes, James Beard, or chef-driven restaurant experience is strongly preferred
Opening experience is a plus
Passion for high-caliber food, beverage, and high-end guest service
Strong knowledge of wine and spirits
Basic understanding of administrative functions and controlling cost of goods
High attention to detail
Reliable and punctual
Excellent communication skills, both verbal and written
Ability to thrive in a hands-on, high-touch service environment
Experience in dealing with high end/VIP clientele
Strong interpersonal, leadership, coaching, and conflict resolution skills
Ability to prioritize and manage time effectively
Strong critical thinking and proactive problem-solving abilities
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies
Commitment to providing exceptional service to guests and…