Support Services Team Leader
Location: Cramlington
Salary: £14.45 per hour Monday to Friday
£15.45 per hour Saturday and Sunday
Hours: 35 hours per week
Bank holidays: Additional £1 per hour for all hours worked on a bank holiday
Why join us?
Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do – you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.
About the Role
As a Team Leader, you will provide day-to-day leadership, guidance and supervision to a team of Support Workers, ensuring that care is delivered to the highest standards and in accordance with individual support plans.
You will lead by example, promoting a positive, person-centred culture while ensuring that the service operates safely, effectively and in line with Brainkind's policies and regulatory requirements.
Combining hands-on care with leadership responsibilities, you will help create an environment where both the people we support and your colleagues can thrive.
Key Responsibilities
Leadership and Team Development
Lead, motivate and supervise a designated team of Support Workers, promoting a positive and supportive working environment.
Provide regular supervision, performance feedback, coaching and development opportunities.
Support the recruitment, induction and ongoing training of new and existing team members.
Organise staff rotas, annual leave and training to maintain safe staffing levels and appropriate skill mixes.
Promote high standards of professionalism, accountability and teamwork.
Person-Centred Care and Support
Ensure individuals receive high-quality, compassionate care tailored to their needs, preferences and personal goals.
Support the development, implementation and regular review of individual care and support plans.
Encourage independence, choice, dignity and meaningful participation in everyday activities.
Work directly alongside Support Workers to deliver care and support when required.
Help maintain a safe, comfortable and welcoming home environment for the people we support.
Quality, Compliance and Safeguarding
Ensure care is delivered in accordance with relevant legislation, regulatory standards and Brainkind policies.
Support quality assurance processes, internal audits and continuous service improvement.
Promote a strong safeguarding culture, ensuring concerns, incidents and accidents are appropriately reported and escalated.
Oversee safe medication administration, ordering, storage and auditing in line with individual requirements and organisational procedures.
Support effective health and safety practices across the service, ensuring accurate documentation and record keeping.
Service Coordination and Communication
Work collaboratively with families, advocates, healthcare professionals, local authorities and other external stakeholders.
Support the effective day-to-day operation of the service, including resource management and appropriate financial procedures.
Contribute to staff meetings, service planning and the ongoing development of care practices.
Maintain professional relationships that reflect Brainkind's values and commitment to high-quality care.
Provide support to other Brainkind services where reasonably required.
About You
We are looking for a caring, proactive and confident individual who can inspire others, maintain high standards and make a positive impact on the people we support.
You will ideally have:
NVQ/QCF Level 3 in Health and Social Care, or a willingness to work towards this qualification within 12 months.
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