At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
As an AI Architect, you will accelerate adoption of BrazeAI capabilities and services by working directly with customers at critical moments to identify and prioritize use cases and activate their first AI and agentic use cases.
Since 2025, Braze has launched a suite of Agentic AI products, including Decisioning Studio, Agent Console, Operator, and MCP capabilities. Every Braze customer is on their own AI transformation journey, with many marketers needing additional support to better understand the best application of these capabilities for their unique needs. The AI Architects will meet these customers where they are at to educate and advise so they get the best return on their AI investments with Braze. This includes running workshops, diagnostics, and accelerators to take marketers through ideation, prototyping, and launch of their first BrazeAI agents.
You will work collaboratively and build trusted relationships with technical and non-technical stakeholders, leading with curiosity and inspiring others to evolve their marketing strategies with AI. The role is consultative: you pair deep Braze core knowledge (Canvas, Catalogs, Content Blocks, Liquid, data ingestion) with understanding marketing strategies and effective applications of BrazeAI.
The role requires travel, up to 25% at peak times, and is based in New York supporting our AMER region.
ACTIVITIES
Lead customer engagements focused on driving adoption, for example:
BrazeAI Workshops: marketers leave with one or two agents built or prototyped and a way to measure their impact
AI Accelerators a 2–6 week engagement with a named objective and weekly working sessions, guiding the customer from use case ideation to the launch and initial impact reporting of the new strategy
AI Diagnostics: assess a customer's messaging program, data, and current BrazeAI use, benchmark their maturity, and deliver 3–5 prioritized actions and a read on readiness for our AI Expert Services add-ons
Demonstrate and document best practices, playbooks and AI solutions recipes to existing customers and key partners.
Work with customers to identify and prioritize use cases that will drive their business goals
Identify technical hurdles for customers looking to adopt BrazeAI, resolve organizational friction to enable decision making to drive adoption
Recommend Professional Services partners for additional or extended support needs, and help transition context and diagnostics to other services teams
Provide thought leadership - internally and externally - on how AI enables marketing teams drive better business outcomes
Collaborate cross-functionally (e.g., account management, customer success, professional services, AI success, product, marketing, learning and communities) to continuously improve Braze's products and externally facing materials
Strong written and verbal English language skills are essential
WHO YOU ARE
Collaborative and…