The Customer Service Specialist is the key first line of contact for our Brenntag One customers and is responsible for processing customer orders for a crucial customer segment, Key Accounts, responding to inquiries, and solving problems independently. This role is the critically important liaison between the customer and internal colleagues at our operating companies and the face of our streamlined Brenntag One concept.
YOUR ROLE AND RESPONSIBILITIES
Process and manage a high number of orders with extreme attention to detail via ERP or Portal systems from order entry though the invoice process.
Enter & review special instruction(s) related to orders, customer instruction requests, customer code maintenance, and notes.
Interact with customers, sales team, regional Customer Service Representatives, and other personnel on a regular basis to resolve problems, obtain information, and provide information relating to the status of an order.
Follow up with customers with accurate and timely responses to inquiries, including but not limited to:
o Order status
o Order closure
o Documentation
Establish relationships with customers and understand their business in order to be proactive in knowing their needs as well as be able to more easily have sensitive and/or difficult conversations.
Set up and maintain new customers, customer ship-to locations, and customer files.
Assist with price verification with Key Accounts Specialist team and ensure that pricing in our system matches prices on customer purchase orders.
Log changes to customer orders and correspond with customers and contacts at the regional operating companies.
Process, track and coordinate invoice adjustments and product return requests.
Document, track, and resolve customer complaints
Understand and translate company policies and practices to customers.
Be aware of questionable inquiries/requests for possible suspicious/unsafe orders and report to supervisor immediately.
Visit customers as needed and participate in on-line web meetings with customers and other associates.
Other duties as assigned
Ability to travel as needed
Other duties as needed to help drive to our Vision, fulfill our Mission, and abide by our Organization’s Values
YOUR PROFILE
Education and Experience:
High School diploma required
Associate Degree a plus
Bachelor’s Degree preferred
Minimum 1-3 years of relevant experience in Brenntag preferred
Working experience in the chemicals industry is preferred
Working experience in customer service, sales, marketing, and/or purchasing is preferred
OUR OFFER
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
Paid parental leave
Education assistance program
Employee assistance program
Various healthcare plan options as well as 401(k)
INTERESTED?
We look forward receiving your application.
Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for…