Make an impact
Bridge Property Management (affiliate of Bridge Investment Group) runs 170+ multifamily communities, and our onsite and corporate teams depend on a set of software platforms every day. As an Application Support Associate ( Technology Operations Associate) , you're their go-to for help. You'll solve support requests, work directly with the people who use our systems, and test new releases before they go live.
We're building a new technology team at BPM, so you'll help shape how support works from the start. It's a strong first step into an IT support career, with room to learn and grow.
Resolve support requests from property managers, community managers, and corporate staff, from intake to closure, using our ServiceNow ticketing system
Troubleshoot issues across our platforms (Yardi, RentCafe, Blue Moon, Domuso, BILT, SmartRent) and find the root cause, not just the symptom
Set up, change, and remove Yardi user access in coordination with HR and property operations
Escalate to software vendors when needed and follow through to resolution
Test software updates before release and report whether they're ready
Document your fixes in tickets and knowledge base articles, and flag repeat issues across properties
Support new property onboarding, property sales, and data cleanup projects as needed
What you should bring
Required
Experience with a property management software system, such as Yardi, RealPage, MRI, or similar
Experience handling support requests in a ticketing or help desk system, such as ServiceNow, Zendesk, or Freshworks. We'll train you on ServiceNow
A step-by-step approach to troubleshooting and clear, friendly communication with people at every level
Strong organization and attention to detail
Preferred
Hands-on experience with Yardi Voyager, RentCafe, or ServiceNow
Experience with Blue Moon, Domuso, BILT, SmartRent, or Yardi CRM IQ and Compliance Manager
Experience with software testing or release validation
Bachelor's degree in Business, Real Estate, IT, or a related field, or equivalent experience
Why This Role
By joining Bridge, you'll be part of a team where the technology space for our property management business launched just a year ago, so the work you do will make a real impact on how we support our communities. You'll get a strong foundation for an IT career, working on a different mix of problems every day in close partnership with the business and the technology team that rolls out new tools. We value solving problems well over closing the most tickets.
The anticipated wage scale for this role is $75,000 up to $78,000 per year. The hired applicant will also be eligible for an annual performance based discretionary bonus. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. Bridge Property Management is a multi-state employer, and this pay scale may not reflect positions that work in other states or locations
Benefits Overview
Bridge Investment Group offers a comprehensive and competitive benefits package designed to support the health, financial security, and well‑being of our employees. Benefits eligibility and availability vary based on position, employment status (full‑time or part‑time), and length of service, and are subject to change in accordance with plan terms. This summary highlights key benefits and does not constitute a guarantee of coverage. Specific benefits and eligibility requirements will be provided at the time of offer.
Benefits may include:
Health & Insurance Benefits
Comprehensive insurance options, including Medical, Dental, and Vision
Optional coverage such as Critical Illness, Accident, Legal & Identity Theft, and Pet Insurance
Company‑paid Life Insurance, with the option to purchase additional coverage
Company‑paid Long‑Term Disability coverage
Access to a benefits concierge…