The ServiceNow Business Analyst serves as a liaison between business stakeholders and the development team, translating business needs into actionable ServiceNow requirements. This role enhances collaboration and drives initiatives within the procurement domain.
Key Responsibilities:
Act as liaison between business stakeholders and development teams to translate business problems into actionable ServiceNow requirements.
Gather and refine business requests into workable stories and epics while performing gap analysis.
Develop requirements documents and ensure clear handoffs to the development team.
Participate in scoping workshops to define stakeholders and success criteria for initiatives.
Drive conversations with business owners to shape problem statements and acceptance criteria.
Engage directly with stakeholders and the development team in a lean environment.
Support ongoing initiatives related to procurement and finance processes within ServiceNow.
Push for actionable outcomes rather than merely relaying requests.
Operate with tenacity and curiosity by asking the right questions to clarify requirements.
Ensure effective communication and collaboration across cross-functional teams.
Benefits:
Health benefits with national coverage for Medical, Dental, and Vision plans, effective on the first of the month from your date of hire.
Teladoc.
Short & Long-Term Disability.
Critical Illness.
Accident.
AD&D.
ID/Legal Shield.
EAP.
Free paid subscription to the Calm app.
401(k) with 4% match, fully vested after 6 months of employment.