Job Description:
Job Title: Assistant Director, Assistive Technology
Location: Springfield, Missouri
Department: 2gether Tech Operations
Employment Type: Full-time
Job Summary:
Make a meaningful difference by advancing technology-enabled services that help people live with greater independence and support. As Assistant Director, Assistive Technology, you will have the opportunity to lead and develop remote support teams, contribute to the strategic growth of remote monitoring services, help strengthen operational and budget performance, oversee innovative assistive technology solutions, and collaborate with leaders across the organization. Join a compassionate, collaborative team that values strong leadership, thoughtful problem-solving, effective communication, and a shared mission of helping others.
In this role, you will support the operations of the Remote Support, Assistive Technology, and 2GetherTech program. You will oversee Remote Support Staff and supervisory personnel, coordinate daily operations, maintain appropriate employee-to-client ratios, review service documentation, and assist with equipment installation and removal. The Assistant Director will also partner with the Director to expand remote monitoring services, meet budget goals, strengthen service quality, and support the overall performance of the department.
Based in Springfield, Missouri, this position provides an opportunity to lead an essential technology-focused program while building strong partnerships with team members and service providers throughout the organization.
This position offers…
Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Mileage Reimbursement – Company paid for work functions requiring travel
Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
Additional Perks & Benefits - Scroll down to bottom of this post to learn more
Key Responsibilities:
Lead Remote Support Staff and Remote Support Staff Supervisors, providing guidance, support, and clear direction for daily operations.
Partner with the Director to advance the strategic growth of remote monitoring and assistive technology services across the organization.
Support department budget goals and contribute to the overall performance, quality, and efficiency of remote monitoring operations.
Coordinate daily activities for Remote Support Staff Supervisors and promote collaboration across related teams.
Ensure each remote support station maintains the appropriate employee-to-client ratio.
Oversee the installation and removal of remote support and assistive technology equipment.
Review service documentation for accuracy, completeness, and compliance with established requirements.
Communicate the organization’s strategic direction and encourage participation from team members at all levels.
Monitor the identification, development, and execution of departmental strategic objectives.
Communicate departmental and organizational changes, updates, and newsworthy events effectively.
Address difficult team member situations directly and respectfully, using appropriate discretion and Human Resources guidance.
Champion organizational change and support the effective implementation of new ideas.
Reinforce a team-based approach by seeking input, encouraging participation, and engaging team members in achieving shared goals.
Perform other assigned duties.
Education, Experience, and/or Credential Qualifications:
High school diploma or GED.
At least one year of experience as a Remote Support Staff Supervisor or related supervisory experience in the remote monitoring field.
Basic knowledge of services and supports for individuals with intellectual and developmental disabilities.
Additional Qualifications:
Must be at least 18 years of…