Job Description:
Job Title: Client Access Representative
Location: Springfield, Missouri
Department: Client Access
Employment Type: Full-time
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Job Summary:
Join a compassionate, collaborative team as a Client Access Representative, serving as a welcoming and dependable first point of contact for clients and families. In this fast-paced role, you will coordinate appointments, verify client and insurance information, collect payments, maintain accurate records, and provide excellent service while confidently managing sensitive or challenging interactions.
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This position offers…
Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Mileage Reimbursement – Company paid for work functions requiring travel
Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
Additional Perks & Benefits - Scroll down to bottom of this post to learn more
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Key Responsibilities:
Welcome clients to the clinician practice, verify personal and payment information, confirm insurance coverage, collect applicable copayments, and provide requested information.
Schedule clinician appointments, confirm client benefits and eligibility, and coordinate referrals to support timely access to services.
Assist clients, families, and staff with questions or concerns that arise during visits, using excellent guest relations and problem-solving skills.
Manage appointment changes, cancellations, bumped appointments, and no-shows according to established processes.
Request, prepare, and review client health records to ensure documentation is complete and current.
Accurately collect payments, make change, issue receipts, document transactions, and balance daily cash amounts against recorded activity.
Use Electronic Medical Records and other appropriate applications effectively and accurately.
Answer and route telephone calls to the appropriate area and place outgoing calls as requested by leadership.
Provide leadership with helpful feedback regarding the client experience and clinician office practice services.
Maintain a welcoming reception and waiting-room environment, including straightening chairs, magazines, and other light furniture.
Operate office equipment, including phones, fax machines, and copiers.
Participate in service monitoring and quality-improvement initiatives.
Complete additional duties and projects as assigned by leadership.
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Education, Experience, and/or Credential Qualifications:
High school diploma or GED required.
Previous customer service experience preferred.
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Additional Qualifications:
Demonstrate excellent oral, written, and interpersonal communication skills.
Maintain a strong customer-service orientation and use sound judgment during dynamic or potentially stressful client encounters.
Work effectively with minimal day-to-day instruction while adapting to general direction on new assignments.
Manage multiple priorities with strong organizational skills while contributing as a dependable team member.
Demonstrate excellent typing, computer, and general office-equipment skills.
Successfully complete required background screenings, including criminal record, driving record, abuse and neglect, and fingerprint checks.
Maintain a current driver’s license, acceptable driving record, current auto insurance, and reliable transportation to assigned work locations.
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Physical Requirements
ADA Consideration – Sedentary work: Exerting up to 10 pounds of force occasionally, up to one-third of the workday, and/or a negligible amount of force frequently, from one-third to two-thirds of the workday, to lift, carry, push, pull, or otherwise move objects. The position requires repetitive hand, finger, and arm movements for typing and writing throughout the work shift. Sedentary work involves sitting most of…