Job Description:
Job Title: Hospitality Specialist
Location: Independence, MO
Department: Administration- Health & Safety
Employment Type: Full-time
Job Summary:
Join our compassionate, collaborative team as a Hospitality Specialist and help create a safe, welcoming, and respectful environment where clients can focus on healing and staff can provide exceptional care. In this highly visible role, you will greet and assist clients and visitors, build positive relationships, promote a sense of safety and belonging, identify potential concerns, and respond with trauma-informed crisis prevention and de-escalation techniques when needed. We are seeking an approachable, observant, culturally aware professional who delivers excellent customer service, remains composed under pressure, and takes initiative with minimal supervision.
This position offers…
Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Mileage Reimbursement – Company paid for work functions requiring travel
Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
Additional Perks & Benefits - Scroll down to bottom of this post to learn more
Key Responsibilities:
Create a welcoming environment by greeting clients, visitors, and staff promptly, pleasantly, and courteously and providing helpful information, assistance, and directions
Build positive relationships through open, respectful communication that helps clients, visitors, and staff feel safe, valued, respected, and connected
Support the treatment team by facilitating initial and ongoing interactions that help maintain treatment facilities as safe environments for therapeutic transformation
Promote exceptional customer service and help resolve client concerns or complaints professionally and compassionately
Monitor the environment, conduct ongoing threat assessments, and reinforce appropriate health and safety measures
Respond to unsafe actions or conditions that could affect clients, visitors, staff, therapeutic care, or workplace safety
Apply authorized crisis prevention, trauma-informed care, and de-escalation techniques to help clients return to a calm, rational state when intervention is necessary and appropriate
Model positive verbal and nonverbal behavior that promotes hope, motivation, belonging, and resilience
Manage communication with clients and collaborate with staff to maintain a safe, supportive environment for everyone
Practice ongoing self-awareness and professional self-regulation before, during, and after assigned shifts, recognizing how emotions and behaviors influence the environment
Participate in evaluations of self and assigned staff in accordance with operational guidelines
Demonstrate cultural awareness, respect, and sensitivity in interactions with clients, visitors, colleagues, families, and community members
Arrive prepared to participate actively in assigned responsibilities, shift changes, staff meetings, required meetings, and professional-development activities
Support organizational needs through data collection, program evaluation, grant-development activities, and other assigned projects
Take initiative with minimal supervision, accept constructive feedback, and implement recommended changes
Follow Brightli Operational Guidelines, applicable safety procedures, and professional ethical standards
Remain available for on-call assignments and flexible hours, including evenings and weekends, as needed
Perform other duties and special functions assigned by the Facilities Leadership Team
Education, Experience, and/or Credential Qualifications:
High school diploma, GED, or equivalent preferred
Experience working with people across the lifespan and demonstrated cultural awareness preferred
Crisis-intervention experience strongly…