Job Description:
Job Title: Mobile Crisis Specialist
Location: Independence, MO
Department: Crisis Services
Employment Type: Full-time
Schedule: Monday–Friday, 3:30 p.m.–12:00 a.m.
Job Summary:
Join our compassionate, collaborative Crisis Services team as a Mobile Crisis Specialist II and make a meaningful difference for children, adults, and families experiencing mental health crises. In this mobile, on-call role, you will provide telephone and face-to-face crisis intervention, assess safety and risk, connect individuals with appropriate resources, and collaborate with community partners to support care in the least restrictive environment. We are seeking an adaptable, self-motivated professional with sound clinical judgment, strong communication skills, and the ability to remain calm and make thoughtful decisions in rapidly changing situations.
This position offers…
Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Mileage Reimbursement – Company paid for work functions requiring travel
Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
Additional Perks & Benefits - Scroll down to bottom of this post to learn more
Key Responsibilities:
• Provide mobile, on-call crisis coverage and offer consultation to other members of the mobile crisis team when support is requested
• Respond to referrals from the ACI Crisis Line or Crisis Services Leadership and conduct timely telephone or face-to-face crisis assessments
• Assess suicide and safety risks, coordinate immediate needs, develop safety plans, and connect individuals with appropriate crisis services and community resources
• Facilitate access to hospitalization when clinically appropriate while helping individuals and families identify care options in the least restrictive environment
• Collaborate with Crisis Team members, internal programs, law enforcement, emergency medical personnel, and external community partners to coordinate responsive, person-centered care
• Apply knowledge of the signs and symptoms of mental illness in children and adults to support effective crisis assessment, triage, and intervention
• Navigate custody, guardianship, and involuntary commitment processes to help individuals and families access appropriate care
• Maintain timely, accurate documentation to support continuity of care and required reporting to DMH, BBH, and other applicable entities
• Participate in scheduled conference calls, webinars, meetings, training sessions, and individual and group supervision
• Follow agency, emergency, and corporate compliance policies and procedures
Education, Experience, and/or Credential Qualifications:
• Master’s degree in a behavioral health or related field and completion of a practicum, or one (1) year of experience in a behavioral health field
• Current CPR, First Aid, and CPI certifications required
• Must demonstrate competency in crisis intervention, safety and legal issues, and working with law enforcement before being released from probationary status
Additional Qualifications:
• Strong knowledge and skills in assessing, triaging, and treating suicidality and providing crisis intervention
• Effective verbal and written communication, problem-solving, decision-making, clinical judgment, and time-management skills
• Ability to work independently, take appropriate initiative, follow direction, and accept supervision
• Ability to establish effective relationships through telephone and face-to-face interactions
• Adaptability and the ability to perform effectively as job demands and crisis situations change
• Proficiency with computers and electronic medical record systems
• Successful completion of required background screenings, including criminal record, driving record, abuse/neglect, and…