Job Description:
Job Title: Veteran Care Navigator
Location: Springfield, MO
Department: Adult Community Services
Employment Type: Full-time
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Job Summary:
The Veteran Care Navigator provides in-person peer support to veterans and members of the armed services, helping individuals access behavioral health services, transition smoothly between levels of care, and connect with valuable community resources. This role strengthens Certified Community Behavioral Health Clinic services through veteran outreach, education, advocacy, care coordination, and trauma-informed support. Join a compassionate, collaborative team committed to creating a safe, supportive network that empowers veterans and their families throughout recovery.
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This position offers…
Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Mileage Reimbursement – Company paid for work functions requiring travel
Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
Additional Perks & Benefits - Scroll down to bottom of this post to learn more
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Key Responsibilities:
Provide in-person peer support, recovery education, advocacy, and targeted case management to veterans and members of the armed services using trauma-informed, person-centered, and shared-decision-making approaches.
Connect veterans and their families with outpatient counseling, Veterans Affairs health providers, System programs, and other community-based resources that address their individualized needs.
Build collaborative relationships with veteran-serving organizations, community partners, funders, and internal stakeholders to increase awareness of CCBHC services and facilitate referrals into care.
Engage eligible individuals and their families in available services while identifying and addressing barriers through brief, solution-focused emotional support.
Coordinate care across intensive and community-based behavioral health settings to support continuity of care, successful transitions, and meaningful client engagement.
Assess safety risks, including danger to self or others, and provide appropriate safety management interventions, referrals, and linkages until the individual is stabilized or in a safe environment.
Collaborate with CCBHC clinical teams and leadership to ensure individuals remain connected to treatment, recovery supports, and other needed resources.
Support the development and continuous improvement of CCBHC programs, workflows, documentation practices, resource databases, and provider networks.
Deliver services and maintain documentation in accordance with quality standards, contractual requirements, key performance indicators, applicable regulations, and CCBHC core service obligations.
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Education, Experience, and/or Credential Qualifications:
Bachelor’s degree in a human services field or five years of experience in the behavioral health field.
Military veteran status is required.
State Certified Veteran Support Specialist credential or willingness and ability to obtain certification upon hire.
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Additional Qualifications:
Demonstrated military cultural competency and a strong understanding of veteran-serving organizations, community resources, and services available within and outside the CCBHC.
Engaging, energetic, and professional approach to building productive relationships with clients, families, colleagues, and community partners.
Strong customer service, professional etiquette, teamwork, time-management, and prioritization skills.
Ability to navigate complex situations, solve problems, and make effective decisions.
Effective written, verbal, in-person, and virtual communication skills.
Ability to attend in-person meetings.
Successful completion of required criminal record, driving record, and abuse and neglect…