GENERAL SUMMARY :
The AMS Operations Director, APAC-IMEA is responsible for operational enablement of all AMS services, across the ROW market. They will provide directions for best practice adoption across all operational functions; onboarding, cash operations, device management and monitoring/support for Field Operations. To perform this job successfully, an individual must think strategically, demonstrate enthusiasm for customers, and be able to solve problems. He/She must also be accepting of a changing environment and be constantly looking to influence the future of the company.
ESSENTIAL DUTIES AND TASKS:
Build and maintain a deep understanding of our customers, business processes and technology across the ATM value chain.
Become lean certified, lead and/or support various process improvement projects – VSM, A3’s etc.
Liaise with Market and Country leadership, to align goals and to understand key projects that need support
Work with peers in Global Operations, Solution Delivery and Product teams, to ensure the countries in APAC and IMEA are provided with the expertise and resources needed for successful delivery
Provide input to standard global metrics for operations and evaluate existing countries against the benchmark.
Drive continuous improvement projects that raise the quality and efficiency of Brink’s AMS globally, with annual cost savings targets agreed.
Partner with Global Operations leaders to adopt optimal operating models, aligning and executing on improvement projects. These would include chronic failure analysis, technician quality metrics, parts optimization, first time fix, MTBF (meantime between failure) and response time improvements.
Drive roadmap to increase automation and reduce cost per ATM, to enable the business to scale and help Brink’s to compete better from a cost and quality perspective.
Develop a roadmap for the APAC and IMEA markets, with concise demand for technology requirements and champion business case for transformational projects
Act as key supplier on major customer onboarding projects, to help accelerate the time to revenue – ensuring the highest levels of customer experience
Identify roles that can be transitioned to global shared services, to enable scale and standardization. Identify key talent in the region that can be elevated to support multiple countries in their area of expertise.
Manage vendor contracts for market specific partners and lead vendor performance management for all services in your market.
Lead risk management for AMS in your market, for various threat vectors including physical attacks, fraudulent events – jackpotting, skimming, processor spooking, etc. Coordinate with countries and global partners to manage ongoing threats.
Provide monthly reporting on department progress, KPI’s and improvement plans
Provide other support for strategic projects as needed.
KNOWLEDGE, SKILLS & ABILITIES:
The candidate will hold a Bachelor’s Degree, Masters preferred
At least 5 years operational ATM, or similar industry experience required
Able to travel within APAC and IMEA at least 30% of the time
The competencies required for success in the AMS Operations Director, APAC-IMEA role include:
Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Process…