At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.
The Opportunity
Field teams are where strategy meets reality. They are the vital link between innovative medicines and the healthcare professionals and patients who depend on them — and making sure those teams are equipped, focused, and firing at their best is one of the most consequential things a commercial organisation can get right.
This is that role.
As Field Force Excellence Lead for the Northern Cluster, you will set the standard for how BMS field teams plan, prioritise, and execute across the UK, Ireland, and the Nordics. You will own the frameworks, build the capabilities, and drive the data-led engagement practices that determine how effectively our medicines reach the patients who need them.
This is a rare opportunity to leave a defining mark on the capability and culture of a world-class commercial organisation — and on the patients whose lives we are working to transform.
What You Will Be Doing
Field Excellence Strategy and Governance
You will serve as the strategic lead for field excellence across UK&IE — bringing clarity, consistency, and genuine ambition to how teams perform. That means owning and embedding the KAM and Field Excellence Playbook, co-leading the definition of customer engagement KPIs, and reporting performance insights to leadership. You will analyse what is working, identify what is not, and work with field leaders, Medical, and Market Access to drive continuous improvement across the full asset lifecycle.
Capability Building and Training
You will partner with Brand teams and global training functions to assess and elevate field team capabilities — identifying gaps, designing targeted development interventions, and championing a culture of continuous learning. Whether it is clinical knowledge, customer engagement skills, or pipeline readiness, you will make sure the team has what it needs to perform.
Key Account Management
You will own the end-to-end KAM process, ensuring the 3M model — Marketing, Medical, Market Access — is applied with the right level of focus at each stage of the asset lifecycle. You will lead the Strategic Account Management approach, develop the strategy for external data acquisition, and simplify the handoff moments between teams so that account knowledge and relationships never fall through the cracks.
Engagement Capabilities and Commercialisation Operations
You will lead the local adoption of new engagement capabilities, provide oversight of commercialisation operations — tools, incentive schemes, resourcing structures — and partner with Launch Excellence and New Product Planning leads to make sure field readiness is built early and systematically ahead of every key launch milestone.
Cross-Functional and Global Collaboration
You will build strong working relationships with global, cluster, and local stakeholders, acting as a credible and influential voice for UK&IE at a European and global level. You will shape how global frameworks land locally — making sure they are adapted, not just adopted.
What We Are Looking For
Essential
Strong experience in a relevant pharmaceutical or healthcare role, with demonstrated expertise in field excellence, commercial operations, or customer engagement strategy
Proven track record building and executing field excellence frameworks in a complex, matrixed environment
Strong working knowledge of the UK&IE healthcare landscape, including hospital structures, customer networks, and market access…