HR Operations Specialist
Summary: The HR Operations Specialist is responsible for the administration, coordination and continuous improvement of core HR operations, including payroll, HR systems, employee lifecycle management, workforce analytics, benefits administration, training coordination, compliance activities and HR projects. The role acts as a central point for HR operational excellence, ensuring accurate processes, reliable data, regulatory compliance and a high-quality employee experience while supporting HR leadership with workforce insights and program delivery.
Principal Responsibilities:
Payroll governance and administration
Reporting and workforce analytics
HR systems administration
Employee lifecycle administration
Absence management administration
Benefits and pension administration
Employe Tax Adminstration
Training coordination
Recruitment coordination
Workforce planning support
HR project support
Change program administration
Visa and expatriate administration
Audit and compliance support
KEY TASKS / RESPONSIBILITIES
Payroll Governance & Administration
Coordinate monthly payroll processing activities and ensure payroll instructions are complete, accurate and appropriately approved prior to processing.
Maintain records of all employee pay changes, including promotions, salary adjustments, allowances, transfers and other payroll-related transactions.
Liaise with payroll providers to ensure approved payroll instructions are accurately processed.
Perform payroll validation checks and support payroll reconciliation activities.
Support employees with payroll-related enquiries and escalate complex matters as appropriate.
Ensure payroll records and supporting documentation are maintained in compliance with audit requirements.
Monitor payroll schedules and ensure payroll deadlines are achieved.
Reporting & Workforce Analytics
Produce regular HR reports including headcount, turnover, recruitment activity, absence, overtime, training, diversity and workforce demographics.
Maintain workforce dashboards, scorecards and HR metrics reports.
Analyse HR data and identify trends, anomalies and areas requiring further investigation.
Prepare monthly, quarterly and annual workforce reports.
Maintain workforce planning data, including vacancies, recruitment statistics, attrition and organisational changes.
Support HR leadership with data required for budgeting, resource planning and management reporting.
Ensure the integrity, accuracy and confidentiality of HR data.
HR Systems Administration
Maintain accurate employee data within HR information systems, including iConnect and other HR platforms.
Process employee lifecycle transactions, including new hires, promotions, transfers, salary changes and terminations.
Conduct periodic audits of HR data and records.
Support employees and managers with HR system and self-service enquiries.
Generate HR reports and employee documentation from HR systems.
Support HR system enhancements, testing and implementation activities.
Maintain compliance with company data management and record retention requirements.
Employee Lifecycle Administration
Recruitment & Onboarding
Coordinate recruitment activities, including job advertising, interview scheduling and candidate communications.
Support preparation of offer letters, employment documentation and onboarding activities.
Maintain recruitment records and recruitment activity trackers.
Coordinate employee induction and onboarding program.
Employee Changes
Process employee transfers, promotions, salary changes and employment status updates.
Maintain accurate employee records and personnel files.
Offboarding
Coordinate resignation, retirement and termination administration.
Manage exit documentation, exit interviews and leaver checklists.
Prepare terminal benefit calculations and supporting documentation.
Coordinate required notifications to internal and external stakeholders.
Absence Management Administration
Maintain accurate records of leave,…