Location: Brigg
Contract type: Permanent
Hours: Full Time
Hours 40 Hours per week plus paid weekend support
British Garden Centres operates 80 garden centres across the UK, as well as several Operations locations, with more than 3,500 colleagues and a turnover of over £220 million.
We are looking for an IT Support Supervisor to join our IT team at our Northern Head Office in Brigg. Reporting to the IT Manager, you will lead our IT support engineers and keep the servers, network, cloud services and end-user devices across all of our sites secure, available and well supported. The role combines hands-on 2nd and 3rd line support with ownership of core infrastructure and the incumbent will work closely with third-party suppliers.
Duties
Lead, coach and develop the IT support team, allocating workload and priorities by skills, capacity and business need.
Manage support queues and incident, problem and change management (including major incidents).
Provide 2nd and 3rd line support across all sites – hardware, software, networking, printing, telephony and business applications – and act as the senior escalation point for the support team.
Administer Windows Server (2019/2022), Hyper-V, Active Directory, Group Policy, DNS, DHCP, user permissions and access controls.
Administer Microsoft 365 (Exchange Online, SharePoint Online, Teams) in a hybrid environment, plus Azure and Entra ID (Conditional Access/MFA).
Lead and develop device management through Microsoft Intune, including enrolment, compliance policies, configuration profiles and app deployment.
Manage and support LAN/WAN, switches, VLANs, Wi-Fi, VPNs, firewalls and site connectivity.
Proactively monitor systems and schedule patching, preventative maintenance, health checks and daily backup checks with minimal disruption.
Test and deploy new hardware, software and upgrades, and identify improvements to service quality, efficiency and security.
Work with third-party suppliers, managing escalations through to resolution.
Maintain technical documentation, asset records, procedures and knowledge base articles.
Knowledge
Advanced Windows Server, Active Directory, Group Policy, DNS and DHCP administration.
Hyper-V virtualisation.
Microsoft 365 administration, Azure and Entra ID.
Device management through Microsoft Intune (enrolment, compliance, configuration and app deployment).
Networking: TCP/IP, switching, VLANs, LAN/WAN, Wi-Fi, VPNs and firewall configuration.
Patch management, vulnerability remediation and endpoint protection.
EPOS systems (desirable) .
Experience
5+ years in IT infrastructure, systems engineering or a 2nd/3rd line support role.
Leading, supervising or mentoring a small team of IT engineers.
Managing support queues and service desk workload.
Working in a multi-site environment (desirable) .
Personal attributes
Excellent communication and customer service skills; explains technical issues clearly to non-technical colleagues.
Strong troubleshooting, problem-solving and root cause analysis skills.
Takes ownership of problems and systems and sees issues through to resolution.
Well organised; prioritises a varied workload and works independently.
Collaborative team player who shares knowledge and supports colleagues.
To apply:
Please send your CV to: Jackie Argent IT Operations Support jargent@britishgardencentres.com
Applications close Wednesday 25th November 2026
Due to the high volume of applications, we will only contact you if your application is successful .