- Where
- Milton Keynes, England, GB
- Level
- Mid
Governance & Assurance Manager | Insurance & Financial Services
Buckinghamshire | Permanent
A well-established, FCA and PRA regulated financial services organisation is creating a new first-line governance and assurance role within its consumer function.
You’ll report to a senior director and shape how good customer outcomes are evidenced and protected across the business.
The role
This is a hands-on build. You’ll design and embed a consistent first-line governance, assurance and operational risk framework across claims, customer service, product and consumer support teams.
Design and run a risk-based assurance and control testing programme
Provide constructive challenge on controls, risk ownership and ways of working
Provide first-line oversight of Consumer Duty evidence and regulatory readiness
Oversee business continuity (BCM) and operational resilience arrangements
Bring governance to transformation and process change
Produce clear MI and reporting for senior leaders and governance forums
Work closely with Risk, Compliance and Internal Audit across the three lines model
What we’re looking for
Significant experience in first-line assurance, operational risk, control testing or governance within a regulated environment
Experience supporting Consumer Duty or conduct risk
Experience designing or improving frameworks across multiple functions
Strong stakeholder skills and confidence challenging at senior level
Clear written communication and a data-driven approach
Insurance experience is highly desirable
Experience of standing up or maturing a risk function would be a real advantage
A risk, governance, audit or resilience qualification (IRM, ICA, IIA, CBCI) is welcome but not essential
Why join
You’ll have real influence in a role with direct access to senior leadership, at a time when consumer outcomes are a regulatory priority. This is a chance to build something as you see best practice.
To find out more, get in touch for a confidential conversation