Job Title: Player Services Attendant
Job Department: Golf Operations
Job Pay Range: $16.00 - $20.00 / hour (Inclusive of hourly pay rate + service charge)
Breakdown: Based on $12.14 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $5.00 - $9.00 per hour. Service charges fluctuate based on the time of year.
This position always earns at least the current Colorado minimum wage $15.16 per hour.
Job Summary:
As a "Golf Operations" Player Services Attendant, you will serve as a frontline ambassador for The Broadmoor Golf Club, delivering exceptional service and creating a welcoming, luxury golf experience for members and guests. This role combines five-star hospitality with daily golf operations responsibilities, including greeting and assisting players, managing golf bag storage and transportation, handling and cleaning golf equipment, and ensuring all practice and course areas are prepared to the highest standards. The ideal candidate is service-oriented, professional, and committed to providing a seamless and memorable experience both on and off the course. Learn more about Broadmoor here.
Essential Duties and Responsibilities include following. Other duties may be assigned:
Provide exceptional guest service by warmly welcoming members and guests at the valet area, bag drop, and cart staging locations while maintaining a professional, polished appearance and anticipating individual player preferences.
Safely handle, transport, load, unload, store, clean, and maintain golf clubs and equipment for members and guests.
Prepare, stock, clean, and stage golf carts with scorecards, tees, pencils, coolers, and other amenities while conducting routine safety and operational inspections.
Set up, monitor, maintain, and break down driving range operations, ensuring adequate golf ball inventory, clean practice stations, and well-maintained target areas.
Maintain accurate records of all golf equipment accepted into and released from club custody, including rental club inventory and storage tracking.
Coordinate with the Starter and Golf Shop team to support tee-time operations, manage player flow, and promote an enjoyable pace of play.
Serve as a knowledgeable resource regarding golf operations, resort amenities, property information, and daily events.
Support tournament and outing operations by assisting with event preparation, participant staging, scoring activities, cart assignments, signage, and logistics.
Assist with the execution of member tournaments, hotel events, corporate outings, and special golf programs to ensure seamless event delivery.
Welcome players upon completion of their round, clean equipment, coordinate club storage or vehicle loading, and enhance the guest experience through personalized service and resort recommendations.
Maintain cleanliness, organization, and presentation standards throughout golf operations areas, including cart facilities, bag storage, staging areas, and practice facilities.
Uphold Forbes Five-Star service standards and The Broadmoor's commitment to exceptional guest experiences at all times.
Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Execute additional duties and responsibilities as required.
Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
Minimum of a high school…