Job Title: Office Coordinator
Job Department: Housekeeping
Job Pay Rate: $19.75 / hour
Job Summary:
As a “Housekeeping” Office Coordinator, you will play a vital role in supporting the daily operations of the Housekeeping Department by helping keep the team organized, informed, and on schedule. This position is responsible for coordinating office activities, managing departmental communications, maintaining records, organizing employee schedules, and providing administrative support to Housekeeping leadership. Acting as a central point of communication, you will assist with staffing coordination, work order tracking, guest requests, payroll support, and other operational processes to ensure the department runs efficiently and effectively. Through strong organizational skills, attention to detail, and excellent customer service, you will contribute to a productive work environment and support the delivery of exceptional service and cleanliness standards throughout the property. Learn more about Broadmoor here.
Essential Duties and Responsibilities include following. Other duties may be assigned:
Analyze, organize, and coordinate office operations and administrative procedures, including payroll preparation, personnel documentation, recordkeeping, filing systems, supply requisitions, and other clerical functions.
Maximize office efficiency and productivity through the proficient use of software applications and departmental systems.
Research, develop, and implement resources and processes that improve workflow, organization, and operational effectiveness.
Establish and maintain standardized correspondence procedures, formatting practices, and departmental communication processes.
Maintain records management procedures, ensuring the systematic retention, protection, retrieval, transfer, and disposal of departmental records.
Prepare and process documentation related to employee vacations, leaves of absence, accommodations, performance evaluations, and other personnel matters.
Coordinate administrative projects and assist with departmental initiatives as assigned.
Prepare employee schedules, maintain requested time-off records, and manage attendance and sign-in documentation.
Serve as a point of contact for departmental telephone communications, responding to inquiries and routing information appropriately.
Work closely with Human Resources and Payroll to ensure compliance with deadlines, documentation requirements, and employment-related processes.
Review clerical, scheduling, payroll, and personnel records to ensure accuracy, completeness, and timely processing.
Provide administrative support to the Director of Housekeeping, keeping leadership informed of operational needs, deadlines, special circumstances, and employee matters.
Participate in the recruitment, interviewing, onboarding, coaching, and disciplinary processes for Housekeeping Office Assistants.
Prepare, deliver, and maintain performance evaluations for Office Assistants, providing ongoing feedback and development support.
Coordinate departmental communications and assist in maintaining accurate and confidential employee information.
Uphold all company policies, procedures, confidentiality standards, and safety guidelines.
Perform other duties and special projects as assigned.
Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Execute additional duties and responsibilities as required.
Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require…