At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Position Overview
Join our Operations team within the Fund Communication Solutions (FCS) sector, where you will manage a subset of our Asset Management or Investment Platform client base, including some of the most well-known names in the industry.
As an Operations Associate, you will play a pivotal role in ensuring the timely and accurate delivery of fund information to our database for industry distribution, regulatory reporting, and digital visualization. Your keen eye for detail and dedication to excellent client service will make you an integral part of our team, and this role offers abundant opportunities for professional growth and learning in the Financial Services and Investment Industries.
Key Responsibilities
Develop and maintain strong relationships with clients to ensure regular data delivery
Ensure high levels of accuracy and attention to detail in all correspondence and processes
Handle and resolve client queries promptly and effectively to ensure client satisfaction and maintain strong relationships
Collaborate with internal stakeholders and teams to coordinate efforts and achieve the best outcomes for our clients
Identify and escalate client issues to your Line Manager or Senior Colleagues when necessary, ensuring they are addressed promptly and effectively
Demonstrate accountability by taking ownership of tasks and responsibilities, ensuring deadlines are met, and maintaining high quality in all work outputs
Maintain a continuous focus on delivering excellent client service to ensure the Company is well regarded by our clients
Proactively use initiative to solve queries, ensuring efficient and effective resolution to enhance client satisfaction and operational smoothness
Requirements
Essential
Proficiency in Microsoft Word, Excel and Outlook
Ability to manage multiple projects and client queries simultaneously
Excellent interpersonal and communication skills
Ability to manage workloads and prioritise tasks accordingly, whilst ensuring any Service Level Agreements (SLA’s) are considered
Comfortable working in a dynamic, fast-changing environment
Proven ability to work efficiently under pressure and tight deadlines
Capacity to work with clients to manage key client relationships
English Proficiency
Eligibility to work in the United Kingdom
Desirable
Previous experience in the Investment Industry or an similar office type role
Recognized Financial Services/Business Analysis/Data Science degree or willingness to pursue relevant studies
Good understanding of Financial markets and services
Rewards & Benefits
Competitive Compensation: We offer a salary package that reflects your skills and experience, ensuring you are rewarded for your efforts
Hybrid Working: Benefit from the flexibility of a hybrid work model, allowing you to balance the comforts of working from home with the collaborative environment of the office.
Professional Growth: We are committed to supporting your professional development and career advancement, including assistance in pursuing relevant qualifications that interest you
Benefits Portal: Access a comprehensive benefits package that includes a competitive pension, dental insurance, cycle-to-work scheme, healthcare cash plan, interest-free travel season tickets and tech purchases, a local gym subsidy, and much more.
City Centre Office: Enjoy our modern office located in the city centre of Bristol, with regular team and company socials to enhance collaboration and foster a vibrant workplace culture.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe,…