Location
Charleston - 997 Morrison Drive, Suite 402
Business
Our Growth, Your Opportunity
At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.
As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.
Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.
Job Description
Position Summary
The Leasing Ambassador – Build-to-Rent (BTR) is responsible for delivering an exceptional prospective resident experience while supporting the daily leasing operations of assigned Build-to-Rent communities. This role serves as the face of the community by welcoming prospects, conducting tours, responding to inquiries, and supporting leasing activities that drive occupancy and resident satisfaction goals. The position supports operational readiness by ensuring homes and community spaces are prepared for leasing activities and aligned with company presentation standards. The role requires strong customer service skills, organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Essential Job Functions
1. Functional Responsibilities
Welcome prospective residents and provide professional community and home tours
Respond to leasing inquiries via phone, email, and in-person communication in a timely and professional manner
Provide accurate information regarding community features, pricing, availability, leasing terms, and application processes
Ensure model homes, amenity areas, and community spaces are prepared and maintained for daily leasing activities
Assist prospective residents through the leasing process, including follow-up communication and application support
Maintain strong knowledge of community offerings, leasing procedures, and company policies
2. Operational / Departmental Support
Utilize property management and CRM systems to track prospect activity, leasing traffic, and resident communications
Assist with maintaining accurate prospect, applicant, and leasing records
Support leasing and marketing initiatives designed to drive occupancy and resident engagement
Coordinate with onsite operations and maintenance teams to ensure homes are ready for tours and move-ins
Support community events, outreach efforts, and resident engagement activities as needed
Maintain organized leasing materials, reports, and operational documentation
3. Compliance & Risk Management
Ensure compliance with Fair Housing regulations and applicable real estate laws
Maintain confidentiality of resident and applicant information
Follow company leasing policies, operational procedures, and documentation standards
Ensure accurate and timely completion of leasing-related documentation and communications
Escalate resident or prospect concerns to leadership as appropriate
4. Financial / Performance Accountability
Support occupancy and leasing goals through effective prospect engagement and follow-up
Contribute to lease conversion efforts and community stabilization initiatives
Assist with maintaining accurate leasing records and operational reporting
Support customer satisfaction and reputation management efforts through professional service delivery
Contribute to achievement of monthly leasing targets and performance metrics
5. Leadership / Collaboration
Collaborate with Community Managers, onsite teams, and…