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The Warehouse Team Leader Operations is accountable for leading the assigned team and for the safe, efficient and customer-focused execution of daily warehouse operations. The role combines people leadership, operational control, performance management, reporting, systems follow-up and continuous improvement to ensure that warehouse objectives and customer commitments are achieved.
Accountabilities
Safety, Quality & Compliance
· Ensure compliance with company procedures and health, safety, environmental and quality requirements, promoting safe and disciplined working practices.
· Ensure incidents, near misses and deviations are reported, investigated and followed by effective actions.
· Ensure employees are appropriately trained, instructed and authorised for their work.
People Leadership & Development
· Creates and maintains a positive culture of safety, respect, accountability and teamwork, leading by example and promoting open communication across the team
· Lead, coach and develop warehouse employees, creating a safe, respectful and accountable working environment with clear expectations and constructive feedback.
· Do the employee lifecycle from recruitment and onboarding through development, performance management, succession planning and, where required, disciplinary actions in partnership with HR.
· Own the employee performance and development cycle, including regular one-to-ones, performance reviews, training needs, onboarding, skills development and cross-training.
· Manage attendance, absence and reintegration in cooperation with HR, and ensure workforce schedules, hours, leave and related administration are accurately maintained in Kronos.
Warehouse Operations
· Own the day-to-day planning, prioritisation and coordination of warehouse activities across inbound, storage, replenishment, Kardex, picking, packing and outbound.
· Align labour and capacity with workload, risks and customer commitments, while ensuring productivity, quality, service and operational deadlines are achieved.
· Maintain operational overview, resolve or escalate bottlenecks and provide visible, hands-on leadership on the warehouse floor.
Operational Control, Systems & Reporting
· Monitor performance through relevant KPIs and provide clear reporting on results, trends, risks, priorities and open actions.
· Own the operational follow-up of D365 tickets and other warehouse-related IT or process issues, coordinating with key users, IT and stakeholders through to resolution.
· Ensure operational data, handovers and management updates are accurate and action-oriented, translating deviations into corrective actions, owners and deadlines.
· Maintains regular communication with the Operations Manager, providing updates on performance, people topics, risks, resource requirements and improvement opportunities.
Continuous Improvement & Projects
· Drives continuous improvement by identifying root causes, implementing practical solutions and ensuring improvements are sustained
· Identify and implement improvements in safety, quality, productivity, workflow, systems and customer service using structured problem solving and operational data.
· Lead or contribute to operational projects and ensure actions and solutions are completed and embedded in daily working practices.
· Encourage employee involvement and sustain improvements through standards, training and follow-up.
Performance Measures /…