PURPOSE
Driving change throughout Builders FirstSource locations via ERP and technology strategies is key in our ability to continue to service our customers in the future. We are looking for individuals who want to be a part of this significant shift for our company. This role will be key in that change as we move from older, outdated ERP’s to one systematic platform.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supports training, communications, and change management activities that help end users understand and adopt new processes and tools, coordinating with the change lead and project team so timing lines up with deployment milestones.
Updates training content and supports mapping out of training plans and reporting.
Research potential materials to best meet the needs of the team and the end-user groups being supported.
Collaborates with trainers, instructional designers, and business subject matter experts to create training deliverables and course content that reflect how each role will work in the new system.
Assists in preparing materials, job aids, stakeholder communications, and change-readiness resources tailored to different user groups and locations.
Performs needs analysis for training and documentation needed to be developed or purchased for internally developed or third-party solutions, working with IT, ERP functional teams, and vendors as needed.
Continuously gathers and documents user feedback during platform transitions to identify training needs, adoption barriers, and change-related risks, and escalates risks to the training and change leads, to improve the overall user learning experience.
Analyzes program effectiveness using a variety of data (e.g., completion, assessment, and adoption metrics) and shares insights.
Provides input on documentation of training programs, curriculum, and outcome objectives.
Ensures feedback is incorporated into the design, development, or facilitation of future programs, in partnership with trainers and instructional designers.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor's degree from an accredited college/university.
2+ years relevant work experience.
Or an equivalent combination of education and experience.
Understanding of ERP’s and how they interact with business processes.
COMPETENCIES
Change Management ability: Understands how changes affect end users; gathers feedback, identifies potential adoption barriers, and supports training, communications, and change-readiness activities that help users adopt new processes and tools.
Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively.
Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
Flexible to change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism.
Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations.
Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business.
Responds to feedback quickly based on comments of internal and external customers and needs of the market.
Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked. Executes work in a timely manner. Suggests improvements to current ways of working.
BFS COMPETENCIES
Business and Financial Acumen
Demonstrates…