PURPOSE
Builders FirstSource (BFS) is executing a multi-year business transformation centered on SAP S/4HANA. The Lead, Business Enablement provides hands-on, site-level support during deployment and post-hypercare stabilization. This role is the primary on-the-ground resource for business process adoption: delivering training, troubleshooting issues, reinforcing standard processes, and capturing structured field feedback that informs fixes, training updates, and change requests. The Lead, Business Enablement operates independently at individual sites, executing activities end to end and serving as the direct link between field users and the broader Elevate program. This is not a people management role, but Leads are expected to carry the brand of the Business Enablement Team and represent its standards at every site they support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide hands-on, site-level support during deployment and hypercare; deliver training, troubleshoot issues, and reinforce standard processes.
Execute site-level activities end to end; act as primary on-the-ground support for business process adoption.
Support tracking of readiness KPIs (deployment phase) and escalate risks impacting go-live or stabilization.
Capture structured field feedback, recurring issues, and workarounds; feed into CR pipeline, training updates, and OCM, including context on whether issues affect a single site or are systemic across a market, customer type, or line of business.
Partner with Deployment Pods during hypercare and transition to ongoing support model post-hypercare.
Escalate technical issues to IT Helpdesk and systemic process gaps to program teams; ensure closed-loop resolution.
Reinforce adoption of standard processes and prevent reversion to legacy ways of working.
SUPERVISORY RESPONSIBILITIES
This role does not have direct supervisory responsibilities. The Lead, Business Enablement is expected to operate independently at site level and may coordinate with other team members, Deployment Pod resources, and OCM representatives during site engagements, but does not manage or evaluate other employees.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
3 to 5 years of experience in frontline operations, ERP deployment support, or business process roles within a distribution, manufacturing, or building products environment.
Hands-on experience with SAP S/4HANA or equivalent ERP system, with working knowledge across multiple process areas (e.g., OTC, EWM, TM, production).
Demonstrated ability to translate system and process complexity into practical, actionable guidance for field users.
Strong troubleshooting, communication, and stakeholder engagement skills.
Comfortable operating independently in high-travel, deployment environments with shifting needs across sites.
COMPETENCIES
Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively.
Technical Communication/ Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism. Identifies the need for and drives change when required to achieve objectives.
Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations.
Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business.
Agile Best Practices: Understands how agility is leveraged in…