The Technical Project Manager – SAP Deployment is responsible for coordinating and driving the technical and operational activities required to successfully deploy the Project Elevate SAP solution to BFS field locations.
This position serves as a key connection point between Deployment Field Services, the Deployment Hub, Core Project teams, Business Enablement, site leadership, SAP functional/technical teams, Security, Data, Training, and support organizations. The role drives deployment readiness, manages dependencies and risks, coordinates cutover and Hypercare activities, and ensures technical issues are identified, routed, tracked, and resolved through the appropriate teams.
The position is not intended to be an SAP configuration/development role. Rather, the Technical Project Manager must understand SAP-enabled business processes and the BFS deployment model well enough to identify dependencies, facilitate technical problem solving, manage cross-functional execution, and communicate clearly between technical teams and field/site operations.
Key Responsibilities
1. Deployment Planning & Execution
Lead team readiness and SAP functional training, ensuring team members develop the knowledge, skills, and hands-on proficiency required to confidently support their assigned functional area during deployment, go-live, and Hypercare.
Prepare and coach team members for effective end-user support, reinforcing strong communication, patience, professionalism, problem-solving, and a positive, customer-focused attitude when working with end users.
Drive go-live and Hypercare readiness, keeping the team focused, engaged, and accountable while monitoring training progress, addressing knowledge gaps, reinforcing key processes, and ensuring the team is prepared to provide effective on-site support under demanding deployment conditions.
Develop and maintain detailed deployment plans for assigned SAP deployment waves and locations.
Coordinate technical activities across pre-deployment, readiness, cutover, go-live, Hypercare, and transition-to-support phases.
Coordinate activities across multiple BFS locations and deployment workstreams.
Ensure owners, due dates, dependencies, and escalation paths are clearly established.
Identify schedule conflicts and critical-path risks early and drive them toward resolution.
2. Technical & Site Readiness
Coordinate and track readiness of technical dependencies required for successful field deployment, including applicable:
SAP environment/access readiness
User roles and security access
Site and deployment data readiness
Devices and handheld technology
Infrastructure and connectivity dependencies
Interfaces and application dependencies
Training/practice environments
Deployment and support tools
Build effective working relationships with BFS site leaders and field teams
3. Cutover & Go-Live Coordination
Coordinate Field Deployment activities associated with production cutover and go-live.
Maintain visibility to critical cutover tasks, dependencies, owners, status, and blockers.
Facilitate deployment checkpoints and escalation discussions.
Coordinate with Deployment Hub, Core Project, business, technical, and field resources when cutover activities affect site readiness.
Ensure issues discovered during deployment are routed to the appropriate owner rather than allowing field teams to develop unsupported workarounds.
Translate field operational issues into information technical and functional teams can act upon.
Help technical teams understand the real-world business impact of deployment issues.
Maintain focus on business continuity during deployment.
Promote adoption of standard BFS Way processes rather than unsupported local workarounds.
4. Hypercare & Incident Coordination
Support operational stabilization after SAP go-live.
Monitor deployment issues and incidents requiring cross-team coordination.
Drive appropriate triage and escalation of technical, functional, data, access, integration, or process…