Job Description:
Senior Digital Product Manager
Bupa Place, Manchester M50 3SP
Hybrid – minimum 2 days per week in the office
Permanent
Full time
Salary £67,500 - £84,300 depending on experience
Job Grade D17
We make health happen
The role
You’ll be a crucial leader in the digital commercial team, establishing and maintaining a clear vision and strategy for a digital product area, ensuring alignment with both user needs and business objectives.
Managing the entire product lifecycle from concept to launch through leadership and management of multiple digital product squads, you’ll deliver technical solutions and superior digital customer journeys.
Collaborating and communicating effectively with business and cross-functional digital teams, you’ll ensure alignment on product goals, priorities and delivery.
You’ll leverage data-driven analytics and behavioural insights to fastidiously understand the customer journey to make informed decisions on the future product requirements and improvements.
You’ll support the Head of Digital to facilitate the creation of an environment where good customer outcomes are achieved in an efficient and effective manner.
How you’ll help us make health happen
Ownership of the vision, strategy, OKRs and roadmap of your product area: Able to break down the broader Bupa digital vision and define and maintain the vision, strategy and roadmap for a digital product area, establishing clear initiatives, priorities, and timeframes.
Manage the entire product lifecycle from concept to launch: Be an expert of a complex digital product area and oversee a team or teams to deliver technical solutions and exceptional digital customer journeys that align with business objectives.
Product Discovery: Strong expertise in creating and managing product discovery processes, including ideation, prototyping, and validation techniques and A/B tests to identify and prioritise product opportunities
User research: Ability to conduct user research through qualitative and quantitative methods and translate these insights into actionable product features and improvements that align with business goals and user needs.
Effective communication and stakeholder management: Clearly articulate product strategy, progress, and key milestones to business and senior stakeholders; engage and manage relationships with key stakeholders, ensuring their needs and expectations are met, keeping them informed of progress and outcomes, and clearly articulating how the squad’s work aligns with company objectives.
Cross-functional collaboration: Work closely with Head of Digital Commercial and key stakeholders to proactively manage dependencies across squads, ensuring we have actively managed and mitigated any key risks
Leverage data and insights: Understand and utilise data insights to analyse the customer journey to uncover, test, prioritise, and deliver customer-centric solutions.
Continuous improvement and innovation: Foster a culture of continuous improvement and innovation within the team, encouraging the exploration of new ideas and approaches to enhance the product.
Risk management and mitigation: Identify potential risks and develop mitigation strategies to ensure the successful delivery of the product.
Market Understanding: Demonstrate a deep understanding of industry trends and apply this knowledge strategically to inform and guide the development of products within their team.
Training and development: Mentor and develop team members, fostering a culture of growth and learning across squads
You
Extensive product management experience, with demonstrated ability to lead multiple digital teams from concept through the product discovery process and delivery, validating and iterating the concept along the way
Deep understanding of product lifecycle management and proficiency in product management tools (Jira / Azure Dev Ops, Confluence, Miro, Figma, Amplitude)
Proven stakeholder management experience and strong communicator who is able to…