Position Summary
The Exception Item Specialist provides a wide range of operational support and services for Retail, Commercial, Treasury Management and Wealth clients. The organization is focused on continuous improvement on behalf of the firm, shareholders, and customers; with service excellence at the forefront, solutions and improvements are achieved through a structured business plan and execution model plus an engaged employee population that contributes to improvement ideas. With minimal oversight, provide internal departments with appropriate payment channel/solution to meet client/business needs while mitigating associated risk.
Duties & Responsibilities
• Understand loan policies to accurately make and process NSF decisions, process customer correspondence
• Commercial cash FED ordering and monitoring of automated commercial deposits and cash vaults through Busey’s vendor partners
• Research and process check chargebacks as needed
• Reconcile various General Ledger Accounts to meet defined SLA
• Process foreign check collection on a manual cash letter
• Image, entry correction and balancing of deposit items
• Look up Bank of First Deposit for return items
• Conduct complex research, resolve all requests timely, and process disposition of non-posted items accurately for DDA, SAV, and LN
• Responsible for identifying fraudulent or forged items and notifying the Fraud Department of these items, providing necessary back up documentation, and assisting with investigations
• Process charged-off account recoveries, new start loans, and refund requests
Education & Experience
Knowledge of:
• Electronic funds transfer system automation capabilities and requirements to promote straight through processing. As well as laws, rules, and regulations applicable to NACHA and Regulation E
• Extensive understanding of bank accounting and ability to perform higher math functions is required
• Strong oral and written communication, organizational, and listening skills
• MS Office tools including expert knowledge of MS Excel, MS PowerPoint
• Jack Henry Xperience system (preferred)
Ability to:
• Interact effectively with others to establish and maintain smooth working relations. demonstrating excellent interpersonal relations
• Take more than normal care to mitigate risk and prevent loss to the Bank
• Review and analyze data reports and manuals; must be computer proficient
• Demonstrate critical thinking skills and problem-solving skills and ability to deliver results under urgent circumstances, when necessary, are a must
• Maintain confidentiality of customer and bank information
• Work independently and own customer issues start-to-finish
• Follow a defined process to prioritize resolution of open items and make suggestions to improve the process, as necessary
• Look beyond the obvious to resolve more difficult exception items
• Maintain visual attention and mental concentration for extended periods of time
Education and Training:
• Requires High School diploma
• One or more years banking experience in a research-oriented position with potential customer impact is preferred
Every day, our associates live Busey’s core values, doing better business, building stronger relationships and creating thriving communities—while delivering meaningful value to shareholders.
Compensation and Benefits
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $18 - $22/hr)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision,…