Position Purpose and Objectives:
The Operations Manager’s primary function is to support the Operations Department and Director of Operations. Job duties will include supervision of operations staff, training of operations staff, acting in the absence of the Director of Operations, and collaborating with the management team.
Essential Job Functions: Oversees and manages all BCRTA street operations and all other services.
Supervises and coordinates the activities of Operations Supervisors, including assigning work, completing performance evaluations, and administering corrective action and discipline in accordance with BCRTA policy.
Addresses and manages needs for special service, service interruptions and staffing changes initiated after service starts.
Enforces BCRTA policy and procedures related to service operations, communicates policies and procedures to all operations personnel, and administers procedures and policy consistently and effectively.
Maintains On-Time Performance and superior customer experiences by implementing policies and services directives.
Consults with the management team as requested in the development or implementation of new services or problem-solving situations.
Works with the Maintenance Department to assure vehicle availability and reliability to meet operational goals.
Collaborates with the Operations team to interview and hire new staff.
Assists the HR Department in administering the BCRTA personnel procedures relative to operations employees.
Submits written reports of all incidents and accidents to the Director of Operations within 24 hours.
Manages risk by promoting a safe working environment and service operations and assures that all accident/incident procedures are communicated and effectively administered.
Supports BCRTA’s Public Transportation Agency Safety Plan and Safety Management System (49 CFR Part 673), including hazard identification and reporting, safety risk mitigation, and monitoring of safety performance targets.
Serves as a trained supervisor for reasonable suspicion determinations under BCRTA’s FTA drug and alcohol testing program (49 CFR Part 655) and ensures operations staff comply with testing requirements.
Investigates and responds to complaints from user groups, staff, and community sources, including ADA and Title VI complaints, in accordance with BCRTA procedures.
Collaborates with the Operations Manager of Safety & Training to administer the driver training program, staff re-training programs, and employee evaluation program.
Provides service data to the Operations Manager of Safety & Training as needed to ensure data integrity, including data used for National Transit Database (NTD) reporting.
Performs regular field supervision to ensure employee compliance with BCRTA policies and ensures customer service standards are met or exceeded.
Ensures fixed-route and ADA complementary paratransit service is delivered in compliance with ADA requirements (49 CFR Parts 37 and 38).
Responds to the scene of accidents, incidents, service disruptions, and emergencies, including during severe weather, as needed.
Operates BCRTA revenue vehicles as needed to cover service, provide road relief, or respond to emergencies.
Monitors overtime and operating costs and assists the Director of Operations in preparing and managing the Operations budget.
Uses dispatch, scheduling, and vehicle-location systems to monitor service and make real-time operational decisions.
Attends meetings on Director of Operations’ behalf or performs other duties as requested by the Director of Operations.
Collaborates on special projects and organizational initiatives as needed.
Participates and attends training seminars to maintain up-to-date knowledge within the profession.
Acts as an ambassador of BCRTA by always promoting a positive image.
This description should not be construed to contain every function/responsibility that may be required to be performed by an employee in this job. Employees are…