Payment Operations Analyst
About us:
BVNK is the stablecoin-powered financial stack for enterprises. We're now part of Mastercard, and together we're building a network for every form of money – one that delivers more reach, more capability and more choice.
We enable businesses to build financial products, unlock new markets, and move money in seconds across 130+ countries, with 40+ licenses for fiat and digital assets globally. Processing billions annually, we empower enterprises worldwide to send, receive, convert, and settle stablecoins and fiat seamlessly through a single integration.
Our mission is to accelerate global money movement, and we're assembling a world-class team to make it happen. Trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire, we deliver the infrastructure that makes new forms of money usable within the financial systems customers already rely on today.
By combining Mastercard's global payment reach and trusted networks with BVNK's stablecoin infrastructure, we're building the trusted operating layer for the evolution of money movement, helping customers participate in emerging digital networks without having to rebuild their businesses around every new innovation.
We're a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.
About this role in the team:
Our team’s core mandate is to ensure all client payments are actioned correctly and timeously, acting as the central hub for rapid, cross-functional issue resolution. In practice, this involves executing daily manual and automated deposits, settlements, and third-party payouts while troubleshooting queries and reporting on operational KPIs and banking fees. You will also partner closely with Compliance on flagged transactions and RFIs, support Treasury with liquidity management and EMI safeguarding, and assist onboarding teams with new client account configurations.
Key Areas of Responsibilities:
Assisting with incoming deposits, client payments and settlements on a daily basis (manual or automated).
Oversee the end-to-end merchant payment lifecycle, spanning pay-ins (deposits) and pay-outs (withdrawals), ensuring seamless transaction flows and rapidly resolving escalated payment issues within target SLAs.
1+ years of experience
Collaborate with the operations team to maintain continuous service, participating in occasional rotational coverage for public holidays and outside standard hours.
Working with compliance and monitoring teams with any flagged transactions, RFI’s and/or the whitelisting of counterparties
Assistance, tracking and resolution of any open payment queries
Assisting the on-boarding and client relationship management teams with setting up new client account, loading payment methods and helping to resolve queries as well as more general assistance where needed
Assistance with client financial reporting where required
Review statements and provide advice on issues pertaining to business finance
Seek to maintain a positive professional relationship with partner financial intuitions, merchants and operational teams
Assisting senior payment operations team members with any tasks or duties delegated
Assist the Senior Manager in all financial decisions and ad hoc requests, where required.
Assistance with safeguarding and reconciliation procedures around EMI operations
Assistance with periodic reviews of fees for banking and payment partners
Assist wider Finance and Operations team with ad hoc requests
Contribute to improving operational procedures through the adoption of AI tools, automation and digital solutions to drive efficiency and reduce manual effort
Assist with payments project management when required
What we need from you:
Essential
Previous experience in a payments, finance or banking operations role.
Understanding of payment processing, settlements and reconciliation…