C.H. Robinson is seeking a Fleet Planner – Power Plus to join our team. You will be accountable for day-to-day planning and aligning consistent capacity to customer commitments. This includes, but is not limited to, driver and trailer optimization to maximize revenue, driver satisfaction, and customer service. In this role you will help to create demand, identify new wallet share opportunities, and sell creative solutions working with both network capacity and commercial teams. As the primary point of contact for Power Plus programs, you are additionally responsible for customer advocacy, driving continuous improvement, and delivering on our customer commitments both internally and externally. You’ll collaborate closely with cross-functional teams to ensure an optimal customer/carrier experience.
This role may be based in Eden Prairie, MN or Chicago, IL.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
Program Advocacy
Serves as the day-to-day customer resource, delivering a positive customer experience through proactive communication, timely responses and applying the appropriate sense of urgency as situations dictate. Build credible and personalized relationships at multiple levels across functional departments within the customer supply chain. Manage conflict and navigate difficult conversations with the customer, using tact and diplomacy
Apply critical thinking skills to effectively resolve problems and identify the best course of action
Develops strong relationships within the CHR network while promoting the benefits of the Power+ program Drive continuous improvement, and deliver on our customer commitments
Stay informed of changes within the customers’ business, industry, and sector; apply knowledge to identify new opportunities
Consistently pursues personal development opportunities to expand understanding of CHR’s modes, services, and technology
Accountable to adopt and apply new tools and processes that improve overall workflow
Planning & Execution
Responsible for day-to-day optimization of fleets and coordinating and planning aligned customer freight for Power+ carriers.
Contribute to region goals by pre-planning carriers, leveraging analytical reporting and commercial relationships to ensure KPI’s, revenue, and goals are met
Ensure capacity meets specific load requirements by aligning multi-leg movements on Power+ Fleet
Matches network freight to available capacity using truck postings, lane history search, etc.
Responsible for entering and managing program plans vs actual results
Secure and manage dedicated freight consisting of closed loop routes, corridors, one-way shipments and drop trailers
Ensures quality expectations are met on all executed shipments. Accept/Reject customer and carrier tenders
Schedule Appointments according to capacity needs
Ensure accuracy of load data
Proactive review of financial results, volume, and service performance.
Responds timely to all customer and carrier requests
Responsible for returning and injecting trailers when needed
Red Tag/Put trailers on hold that need service, GPS replacement, or need to be returned
Trailer Pool management for aligned trailer yards
Identify and communicate trailer issues to Power+ maintenance
Carrier Management
Assist with regular business review internally and externally
Onboard carriers into the Power+ program, define expectations and timelines, and set plans for execution
Focus on developing dedicated capacity to ensure we have supply ready to service growing volume across our dedicated network
Develops an understanding of carrier’s business, goals, preferences, capabilities, equipment, and expertise to maximize the relationship, capacity utilization and carrier satisfaction
QUALIFICATIONS
Required:
High School diploma or GED
Minimum 2 years of previous transportation, planning, or account management experience
Ability to travel up to 10% (domestically and…