C.H. Robinson is seeking Power Plus Operations Coordinators to join our Power Plus team. In this role you will support operational tasks within our fleet management team that enable C.H. Robinson to meet the transportation needs of customers and carriers. With a sharp focus on data integrity, quality and efficiency, you may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center.
This role will be based in Eden Prairie, MN.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
Perform daily board management. Monitor workloads and staffing levels and assign and/or delegate work to ensure daily expectations and deliverables are met and completed with quality
Serve as a first line of support for operations team members.
Work directly with the account management job family to ensure exceptional service is delivered to C.H. Robinson customers
Build relationships at the appropriate level and works collaboratively both internally and externally to achieve positive outcomes
Follow through on customer and carrier requests to ensure satisfaction
Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures.
Understand customer workflows, preferences and SOP’s and apply this knowledge to create efficient, cost-effective solutions for the customer with consistent service across all touch points
Validate and ensure the accuracy of load data in systems to CHR, customer and carrier standards
Utilize data and reporting to identify and improve service results in order to meet customer expectations
Ensure customer TMS requirements are met
Execute internal carrier offer management for specified customer(s)
Respond to customer inquiries and provide updates related to exception management in a timely manner
Provide ongoing issue resolution through communication with the customer and offers options and alternative solutions in a timely manner.
As needed, complete operational tasks to ensure daily deliverables are met
QUALIFICATIONS
Required:
High School diploma or GED
At least 2 years of related C.H. Robinson experience; operations experience strongly preferred
Ability to work evenings and/or weekends (select roles only)
For external postings only: Minimum 3 years of call center customer service or transportation/logistics experience
Preferred:
Bachelor’s degree from an accredited college or university
Previous customer service experience in a call center or similar environment
Understanding of C.H. Robinson systems and capabilities
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment
Verbal and written communication
Excellent customer service orientation
Self-motivated with the ability to work under limited supervision
Delegation and providing direction to others
Providing direct feedback to others
Time management
Ability to prioritize well
Attention to detail and accuracy
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$19.08 - $30.16
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next…