Job Title: Configuration Management Specialist (ServiceNow) (Senior)
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
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The Opportunity:
CACI is seeking a Senior Configuration Management Specialist (ServiceNow) for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence.
The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.
Responsibilities:
Manage comprehensive tracking of shipping, receipt, installation, and deployment of all hardware and software inventory utilizing ServiceNow CMDB and Asset Management modules across 350+ facilities
Direct the recording, tracking, and documentation of software license transfers during device refresh cycles and personnel changes, ensuring strict compliance with two business day reporting requirements
Oversee maintenance and optimization of a comprehensive license data repository within ServiceNow tracking vendor information, licensing models, fees, and maintenance renewal dates for 50,000+ hardware units
Plan, schedule, and conduct periodic audits of installed equipment and license assignments to ensure proper allocation, validate compliance with vendor agreements, and identify optimization opportunities
Provide comprehensive hardware and software asset management throughout the complete asset lifecycle from procurement through disposal, ensuring software end-of-life planning integration
Manage distribution workflows, inventory tracking, and asset provisioning processes, coordinating with Service Desk teams and technical support groups to ensure real-time CMDB accuracy
Develop and implement ServiceNow workflows, automation rules, and business logic for asset management processes including lifecycle transitions, approval routing, and notification triggers
Generate comprehensive asset management reports, dashboards, and analytics including inventory status, license utilization rates, compliance metrics, and forecasting models
Serve as ServiceNow Asset Management and CMDB subject matter expert, providing technical guidance and mentorship to junior configuration management specialists
Collaborate with IT service delivery teams, procurement specialists, and compliance officers to support audit responses, license compliance reviews, and asset reconciliation activities
Qualifications:
Required:
Bachelor's degree + 8 years of experience in related fields, such as IT asset management, configuration management, ServiceNow administration, inventory control, or IT service management at scale; equivalencies considered.
Active Secret Clearance
Proven experience with ServiceNow Asset Management, Configuration Management Database (CMDB), and ITSM modules including workflow development and automation
Demonstrated leadership experience managing enterprise-scale asset management programs supporting 10,000+ users and 50,000+ configuration items across distributed environments
Expert-level knowledge of software license management, compliance requirements, and various licensing models including perpetual, subscription, and enterprise agreements
Excellent leadership abilities with proven experience planning and leading asset management initiatives, functioning as a subject matter expert, and supervising configuration management teams
Desired:
Prior experience supporting federal agencies, especially the Department of State
ServiceNow certifications such as Certified Implementation Specialist (CIS) – IT Asset Management,…