Job Title: Knowledge Management Specialist (Senior)
Job Category: Consulting
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
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The Opportunity:
CACI is seeking a Senior Knowledge Management Specialist for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.
Responsibilities:
Lead the development and maintenance of a comprehensive Knowledge Management Plan (KMP) including contractor Standard Operating Procedures (SOPs), quality control procedures, and lessons learned documentation
Develop and maintain comprehensive Knowledge Base Articles (KBAs), conducting semi-annual reviews and analyzing KBA usage trends to identify content gaps and improvement opportunities
Develop and maintain comprehensive Standard Operating Procedures (SOPs), updating documentation to reflect modernization initiatives, emerging technologies, and evolving operational requirements
Develop comprehensive technical documentation including architecture diagrams, configuration guides, troubleshooting procedures, and maintaining security policies and compliance documentation
Develop comprehensive training and user enablement materials, maintaining self-help resources and user guides to reduce ticket volume and improve user self-sufficiency
Maintain and optimize Knowledge Management (KM) repositories, configuring Role-Based Access Control (RBAC) for appropriate content visibility and ensuring compliance with Federal Paperwork Reduction Act
Develop and maintain comprehensive websites and collaboration platforms, ensuring websites support collaboration, content management, records management, and business process management
Collaborate with subject matter experts across functional areas to capture institutional knowledge, document best practices, and ensure knowledge transfer
Establish metrics and reporting mechanisms to measure knowledge management effectiveness, content quality, user engagement, and return on investment
Function as a technical expert across multiple project assignments, planning and leading major knowledge management initiatives while mentoring team members and supervising knowledge management staff
Qualifications:
Required:
Bachelor's degree + 8 years of experience in related fields, such as knowledge management, technical writing, information management, content management, or library science; equivalencies considered.
Active Secret Clearance
Proven experience developing and maintaining knowledge management systems, knowledge bases, and technical documentation for large-scale IT environments
Demonstrated expertise in content management systems, knowledge management tools, and collaboration platforms
Strong technical writing skills with ability to create clear, concise documentation for diverse audiences including technical and non-technical users
Excellent organizational and analytical skills with proven experience planning and leading knowledge management initiatives and supervising documentation teams
Desired:
Prior experience supporting federal agencies, especially the Department of State
Professional certifications such as Knowledge Management Professional (KMP), Certified Knowledge Manager (CKM), or ITIL Foundation
Experience with ServiceNow Knowledge Management, SharePoint, Confluence, or similar enterprise knowledge management platforms
Knowledge of Federal Paperwork Reduction Act, records management requirements, and Section…