Job Title: Mission IT Operator
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
Anticipated Posting End: 11/30/2026
You will perform as a Mission IT Operator supporting a 24x7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment.
Shift Work (12 hours a day 0600-1800, 1800-0600/ 4 on 4 off (Day, Day, Night, Night).
Responsibilities-
- Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems
- Analysis techniques and procedures.
- Ensure appropriate function of hardware, software, or system functional specifications.
- Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity.
- Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
- Supports new infrastructure projects.
- Maintains all configuration documentation for assigned infrastructure.
- Master the steps required to effectively manage and prioritize incidents.
- Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk-up channels.
- Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution.
- Create and manage support tickets in a web-based ITSM/CRM platform while actively troubleshooting and communicating with end users. Perform initial assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams
- Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs.
- Monitor, recognize, evaluate, and correlate system and network problems.
- Responsible for maintaining a privileged user level of access, across numerous high-priority systems.
- Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise.
- Interpret system documentation and record problems in appropriate reporting tools.
- Support after-action activities, by collecting data that describes the environment at the time of the failure.- Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.
- Restart system services and hardware as needed.
- Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates.
- Coordinate with any required resources across the enterprise to resolve operational issues.
- Work with other 24x7 ground segments across multiple locations providing enterprise-level maintenance support, with high customer visibility into all actions and responses.
Required Qualifications:
- Active TS/SCI with Poly required.
- Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification.
- Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and responses.
- Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.
- System administration experience to include UNIX, Linux, and Windows platforms
Desired Qualifications:
- Experience with virtualization technologies and software such as VMware
- Knowledge and understanding of Enterprise Management Systems including HP OpenView, and CA-based Concord
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What You Can Expect:
A culture of…