EDI Sterling Integrator Support Engineer
Req number:
R8838
Employment type:
Full time
Worksite flexibility:
Hybrid
Who we are
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated EDI Sterling Integrator Support Engineer ready to take us to the next level. If you have strong experience in IBM Sterling B2B Integrator, EDI production support, trading partner onboarding, EDI mapping, and integration technologies, and are looking for your next career move, apply now.
Job Description
We are looking for an EDI Sterling Integrator Support Engineer to provide production support, development, and integration services for our EDI landscape. This position will be Full-time - Hybrid - Bengaluru.
What You'll Do
Provide Level 1 and Level 2 production support for EDI processes in a 24x7 support environment
Monitor EDI transactions and transmissions and proactively troubleshoot failures
Ensure timely resolution of EDI processing issues and system incidents
Manage inbound and outbound EDI transactions and ensure successful processing
Support trading partner onboarding, configuration, connectivity, testing, and deployment
Analyze, troubleshoot, develop, and maintain maps and business processes within IBM Sterling B2B Integrator
Develop and maintain BPML-based business processes
Configure and support communication protocols including SFTP, AS2, and AS3
Support Managed File Transfer (MFT) and Sterling File Gateway (SFG) environments
Coordinate EDI development activities, testing, schedules, and deliverables
Work closely with SAP, Oracle, and other backend teams to resolve integration issues
Monitor system performance and identify opportunities for process improvements
Create and maintain technical documentation and operational procedures
Provide post-production support and ensure smooth business operations
Collaborate with business, infrastructure, ERP, and integration teams to deliver reliable EDI services
What You'll Need
Required:
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
3 to 5 years of experience with IBM Sterling B2B Integrator
Experience supporting EDI production environments
Strong knowledge of ANSI X12 and EDIFACT standards
Hands-on experience with EDI mapping and translation processes
Knowledge of BPML and Sterling business process development
Experience with communication protocols such as SFTP, AS2, and AS3
Experience with trading partner onboarding and support
Knowledge of Managed File Transfer and Sterling File Gateway
Understanding of ERP integration concepts and formats
Exposure to SAP and/or Oracle integrations
Strong troubleshooting and incident resolution skills
Ability to work in a fast-paced production support environment
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Preferred:
Experience working in Windows and Unix environments
Exposure to enterprise integration platforms and middleware technologies
Knowledge of ITIL processes and service management practices
Experience with certificate management, encryption, and secure file transfers
Ability to work independently and within global teams
Strong stakeholder management and coordination skills
Proactive approach to identifying and resolving recurring issues
Willingness to learn new technologies and business processes
Physical Demands
Ability to safely and successfully perform the essential job functions
Sedentary work that involves sitting or remaining stationary most of the time with…